Our established technology client is seeking a Sales Support Coordinator to join their growing team on the outskirts of Norwich (with remote working options available for a day or two).
This isn't just another admin role – you'll be at the heart of their sales operations, providing critical support that keeps their global communications business running smoothly. From processing orders and managing customer relationships to supporting account management and coordinating with their warehouse team, every day brings new challenges and opportunities to make a real impact.
Key Responsibilities:
- Process sales orders, invoices, and quotations with precision and efficiency
- Manage customer enquiries and build strong relationships via phone and email
- Support the Account Management team and gradually take on responsibility for established accounts
- Maintain CRM system and ensure data integrity
- Coordinate with warehousing for shipping and export compliance
- Handle customer invoice queries and support marketing initiatives
- Strong communication skills (written and verbal)
- Exceptional attention to detail and organisational abilities
- Proactive self-starter with a positive, solutions-focused attitude
- Ability to multitask and prioritise in a fast-paced environment
- Proficient in Microsoft Office 365 (especially Excel and Word)
- Quick learner ready to master CRM and billing systems
- Previous sales support and order processing experience
- Familiarity with technology/communications sector
- Understanding of pre and post-sales processes
- Experience with customer invoicing and credit notes
- Comprehensive training on all products, services, and internal systems
- Opportunity to gain broad experience in sales and operations within a global technology environment
- Flexible working arrangements with remote options
- Career progression opportunities into account management
- Supportive team environment in a growing, innovative company
Please note that due to location, it is important to note that you should be a driver in order to get to the office.
Reach out to Emma Baylis NOW!