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3rd Line Support

  • Location: Addlestone
  • Salary: £40000 - £45000 per annum
  • Job Type:Permanent

Posted 19 days ago

  • Sector: Technology
  • Contact: Chris Lo
  • Contact Email: c.lo@select.co.uk
  • Contact Phone: 07856 816011
  • Job Ref: SF52459
If you are conscientious, logical, possess a positive can do' attitude, and really enjoy designing, implementing, and supporting infrastructure, clients, and teammates within a fast-paced, highly accountable environment, then this might be the role for you.

My client provides outsourced IT consultancy, solutions, services, and support to high growth Businesses and professional services company's locally, and across the Globe. Working alongside a team of experienced IT professionals and reporting directly to the Technical Director, you'll become a key part of the continued success of the business and their clients.

Your starting role will likely be 50% BAU support 1st to 3rd line. (Primarily 3rd line escalation and deep technical support). 50% Projects.

Soft Skills:
Excellent communication skills both written and verbal
Problem solver and able to take the initiative
Ability to think outside the box, relishes a challenge, ready for anything
Conscientious and Logical
Willing to accept responsibility and own client infrastructure concerns.
Driven and self-motivated
Growth mindset with a can do' attitude and a desire to learn and improve
A positive thinker who finds it rewarding to serve others to the best of their ability

Technical Requirements:
Virtualization: VMWARE & Hyper V experience end to end
SAN / NAS / DAS: storage at enterprise level experience
MDM: Microsoft Intune & Other
Apple Business Manager / DEP
DaaS: Jumpcloud, Azure etc.
SaaS: G-Suite & Office 365
OS & Application deployment: Managed Engine, JAMF, SCCM etc.
Firewall / Networking at level that they can setup a functioning network end to end. (Cisco Meraki)
Mac & PC experience/integration at an infrastructure level (file servers, network etc.)
Various backup solutions from endpoint to servers etc. The more the better.

Previous Experience with:
Azure integration (Hybrid networks, VMs, Express Route etc.)
knowledge of AWS and GCS would be good.
Office 365 & G-Suite migrations
Project scoping and delivery
Infrastructure from the ground up 200 users+ minimum
Proven track record with R&D of new technologies and implementation thereof. Examples would be good.
Reporting to senior management with direct responsibility for maintenance, monitoring and ongoing support of technology at scale.
Worked with an MSP and understands the expectations and demands of the role.

Benefits:
30 Days Holiday incl. Bank Holidays
+1 additional day per year worked up to 35 Days incl. Bank Holidays
Access to a company vehicle for work duties
All Training, certification exams and materials/resources paid for
Company Social Events
Regular Reviews
Annual Bonus of up to one month's salary (Company / Personal Performance dependent).
Opportunity to progress into a more senior role

For information and immediate consideration, get in touch with Chris Lo at Select: Specialist Technology Recruitment for London by clicking Apply Now!