Key Responsibilities:
- Provide a pivotal role in our operations.
- Assessing the road worthiness of client vehicles based on available evidence.
- Allocating repairers and ensuring suitability for each claimant’s vehicle, guiding the through the repair process.
- Liaising with engineers, addressing queries and ensuring smooth communication throughout,
- Providing administrative oversight for the credit-repair process, from allocation to invoice processing.
- Manage repair complaints, ensuring thorough analysis and resolution.
- Offering support and insight into total-loss valuation disputes.
- Overseeing the salvage process, including payment management and auction results.
- Building and managing our repair network, fostering strong relationships with key stakeholders.
- Ability to handle diverse tasks effectively.
- Keen attention to detail.
- Methodical approach to work, even under pressure.
- Confident in building relationships with stakeholders.
- Enthusiastic and driven to succeed.
- Exceptional customer service.