Can you step into a growth-stage business and create the people infrastructure, processes, and culture that enable rapid scaling?
If you've answered yes, we want to hear from you.
ABOUT THE ROLE
Our client is a fast-growing, ambitious e-commerce business with operations across the Norfolk region. They're at a pivotal moment of expansion, with acquisition opportunities and new ventures planned for the next 12 months. To support this growth and professionalise operations, they are now seeking an experienced People & Performance Manager.
This is a hands-on, strategic role combining recruitment, performance management, compliance, and process development. You'll report directly to the Managing Director and work across the entire business — from head office through to multiple warehouse locations — ensuring people, processes, and performance align to deliver strong commercial results. This is not a remote role; you'll be present on-site and available for cross-site management as needed.
KEY RESPONSIBILITIES
Recruitment & Onboarding
- Manage end-to-end recruitment — drafting job descriptions, coordinating interviews, and making hires that balance performance and culture fit
- Develop and maintain role profiles and organisational charts as the business expands
- Oversee onboarding and probation processes with clear expectations and objective outcomes
- Lead appraisal and performance review processes to drive growth, accountability, and improvement
- Support managers in setting clear objectives and addressing underperformance promptly and professionally
- Identify and coordinate relevant training, maintaining comprehensive appraisal and development records
- Coordinate salary reviews, ensuring fairness and market competitiveness
- Advise management on pay progression reflecting performance, market conditions, and budget
- Maintain accurate employee records, contracts, and documentation
- Develop and update people-related policies to ensure compliance and consistency
- Ensure compliance with all employment law, health & safety, and data protection requirements
- Develop accurate accountability charts and ensure team activity reflects current roles
- Identify and implement improvements in people processes and record keeping
- Support development of clear, repeatable systems for recruitment, reviews, and training
- Help maintain a professional, performance-driven culture built on fairness, respect, and accountability
- Promote company values and encourage high standards of conduct
Experience & Skills
- Proven people management or operational role experience covering recruitment, performance management, and compliance
- Commercial awareness and confidence balancing fairness with business needs
- Strong communication and interpersonal skills with authority to influence at all levels
- Experience handling sensitive staff issues and driving performance improvement
- Excellent organisational and record-keeping skills with strong attention to detail
- Professional, balanced, and pragmatic with calm, confident approach to challenging situations
- Trusted and discreet with confidential information
- Structured and disciplined, but flexible and willing to 'get stuck in'
- Fair-minded and commercially aware, focused on continuous improvement
- Comfortable saying 'no' when required and explaining your reasoning clearly
- CIPD Level 5+ or related HR qualification
- Background in e-commerce, logistics, or operations environments
- Competitive salary depending on experience
- On-site base within Norfolk with flexibility to visit multiple locations
- A hands-on role with genuine strategic influence over people and culture
- Opportunity to shape people processes as the business scales through acquisition and organic growth
- A supportive leadership team and the chance to make a real difference in a growing business
Our client is a well-established, ambitious e-commerce company operating across the Norfolk region with significant national reach. They're at an exciting inflection point with substantial growth planned. The business is professionally run, commercially focused, and committed to building a culture where people are developed, performances are managed fairly, and processes enable scale.
HOW TO APPLY
This role is being handled confidentially by Emma at Select Recruitment. If you're interested, please submit your CV and a brief note on how your experience aligns with the role. Please include your salary expectations. All applications are treated in confidence.
Further information about the role and our client will be provided to shortlisted candidates.
Contact Emma at Select Recruitment