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Part time Customer Service Advisor (Retail)

  • Location: Norfolk
  • Salary: Excellent basic salary plus ability to earn OTE on top! Hours to suit!
  • Job Type:Part Time
  • Sector: Sales & Marketing
  • Contact: Emma Baylis
  • Contact Email:
  • Contact Phone: 03301 743814
  • Job Ref: SF60665
Sales & Customer Service Advisor – Join my client’s dynamic retail team, ideally on a part time basis!
Are you driven by a passion for stellar customer service? Do you relish the challenge of converting opportunities into successful sales while always prioritising the customer?
We are excited to introduce an opportunity for a dedicated Sales & Customer Service Advisor at my client’s Norwich store,  a business where customer satisfaction meets career fulfilment.
Day to day, your role will include:
  • Engage effectively with customers in-person, over the phone, and via email.
  • Proficiently follow sales processes and ensure follow-up procedures.
  • Match my client’s range of products to the unique needs of different customer types, from experts to first-time users.
  • Cultivate solid B2C relationships with customers as well as B2B relationships in the community and become an authoritative voice on the product.
  • Maintain impeccable records on their management database.
  • Ensure the presentation and operations of the store are up to standard, from maintaining stock to ensuring the cleanliness and security of the site.
  • Handle sales transactions, upsell products, and reconcile daily sales.
  • Contribute to all facets of the business, including manual tasks to maintain the store's appearance.
Who are you?
  • A confident communicator adept at understanding and addressing customer needs while driving sales in a gentle manner.
  • Team players who prioritise collective success.
  • Candidates with a practical mind and a meticulous attention to detail, time management skills, and self-motivation.
  • Professionals who are prepared to take the lead, particularly during solo shifts.
  • Those eager for continuous improvement and open to feedback.
Desired Experience:
  • Experience in reactive sales or customer service roles, especially over the phone.
  • Proficiency in following established processes.
  • Aptitude for swift, professional decision-making.
  • Basic educational qualifications, with competency in maths and English.
  • Strong computer literacy. (Training for their specific management software will be provided)
Working Hours & Remuneration:
  • Must be available to work between 20-30hrs per week, which will include an 8.30 start and/or a 5.30 finish, and you'll be happy working every second Friday and Saturday as part of your working week -  my client is happy to fit in with your needs, so don't let that be a barrier!
  • Starting remuneration is competitive, with good potential earnings on top through team-based bonuses. Post a three-month probationary period, staff are eligible for their competitive benefits package and will be furnished with company-branded attire.
Interviews taking place now for an immediate start – what are you waiting for? Get in touch now with Emma Baylis at Select Recruitment Specialists.