Are you driven by a passion for stellar customer service? Do you relish the challenge of converting opportunities into successful sales while always prioritising the customer?
We are excited to introduce an opportunity for a dedicated Sales & Customer Service Advisor at my client’s Norwich store, a business where customer satisfaction meets career fulfilment.
Day to day, your role will include:
- Engage effectively with customers in-person, over the phone, and via email.
- Proficiently follow sales processes and ensure follow-up procedures.
- Match my client’s range of products to the unique needs of different customer types, from experts to first-time users.
- Cultivate solid B2C relationships with customers as well as B2B relationships in the community and become an authoritative voice on the product.
- Maintain impeccable records on their management database.
- Ensure the presentation and operations of the store are up to standard, from maintaining stock to ensuring the cleanliness and security of the site.
- Handle sales transactions, upsell products, and reconcile daily sales.
- Contribute to all facets of the business, including manual tasks to maintain the store's appearance.
Who are you?
- A confident communicator adept at understanding and addressing customer needs while driving sales in a gentle manner.
- Team players who prioritise collective success.
- Candidates with a practical mind and a meticulous attention to detail, time management skills, and self-motivation.
- Professionals who are prepared to take the lead, particularly during solo shifts.
- Those eager for continuous improvement and open to feedback.
Desired Experience:
- Experience in reactive sales or customer service roles, especially over the phone.
- Proficiency in following established processes.
- Aptitude for swift, professional decision-making.
- Basic educational qualifications, with competency in maths and English.
- Strong computer literacy. (Training for their specific management software will be provided)
Working Hours & Remuneration:
- Must be available to work between 20-30hrs per week, which will include an 8.30 start and/or a 5.30 finish, and you'll be happy working every second Friday and Saturday as part of your working week - my client is happy to fit in with your needs, so don't let that be a barrier!
- Starting remuneration is competitive, with good potential earnings on top through team-based bonuses. Post a three-month probationary period, staff are eligible for their competitive benefits package and will be furnished with company-branded attire.
Interviews taking place now for an immediate start – what are you waiting for? Get in touch now with Emma Baylis at Select Recruitment Specialists.