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Customer Services Administrator

  • Location: Norwich
  • Salary: £26000 - £28000 per annum
  • Job Type:Permanent
  • Sector: Office Support
  • Contact: Helen Pitcher
  • Contact Email:
  • Contact Phone: 03303 352510
  • Job Ref: SF58875
Are you ready to support a passionate sales team dedicated to delivering quality customer services? Do you have an apt for problem solving and a can-do approach? If so, then my client has a great opportunity for you as their Customer Services Administrator!
In this pivotal role, you'll be the first point of contact for all incoming enquiries so your excellent telephone manner and professional approach will be greatly received.  Your days will be spent engaging with customers via telephone and email and advising of the broad range of products available, carrying out relevant administration and liaising with internal and external personnel.
Duties will include;
  • Liaising with the sales team and production for them to provide the most suitable solutions
  • Preparing quotes
  • Preparing and sending out sales information
  • Liaising with 3rd party suppliers in relation to deliveries
  • Dealing with after sales queries
Previous experience in a sales / customer led environment (sales admin, sales coordinator, sales support, internal sales, customer services admin or similar) where high-quality customer service is paramount will stand you in good stead.  There will be a technical element to learn within the role due to the nature of the products so an eye for detail and ability to understand/learn dimensions and measurements would also be required.
Salary & Benefits:
  • £27k pa
  • Employee Assist Programme
  • All-day refreshments & regular treats
  • Christmas hamper, birthday vouchers, personalised mug upon starting
  • Free parking available on site
  • Opportunities to learn and grow, with support to succeed and progress within the group
This family-run business places significant emphasis on the team and add a ‘personal touch’ to its workforce. With a young senior leadership team, who is driven by a shared passion for delivering high-quality, bespoke solutions, the growth is fast, and they actively encourage development and progression within. Recently expanding in addition to year-on-year growth, makes this an exciting time to join the team.
Apply now or contact Helen Pitcher at Select Recruitment Specialists for more information.