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Customer Service Advisor

  • Location: Northampton
  • Salary: Salary + bonus
  • Job Type:Permanent

Posted about 1 month ago

Are you an customer service enthusiast looking for a different challenge with a friendly and progressive company?

My client is a successful company based in Northampton predominantly offering various financial products.

They are looking for an experienced customer service advisor to join their successful team.

Your duties will demand high quality and personal call handling which will help develop client and insurer relations. Customer involvement is therefore key to the role and you will need to possess a natural ability to build rapport. As a supporting member to the New Business and Renewal teams you will also be required to convert sales opportunities and be able to process a comprehensive range of transactions with a high level of accuracy.

Responsibilities:
  • Servicing calls and enquiries
  • Processing transactions
  • Written client communications
  • Sales support and negotiation
  • Calls to customers
  • Maintaining client records
  • Issuing of legal documents
  • General administration

The ideal candidate will be career minded and be prepared to go the extra mile to achieve results. Someone who will be able to think on their feet, working independently and as part of a team. They should be well organised, self-motivated and approachable with a positive outlook towards their work. An interest in personal development would be favourable.

Your employment background should include:
  • Office experience (essential)
  • Administrative experience (essential)
  • Customer Service experience including in and outbound call handling (essential)
  • Experience with Microsoft applications including Word, Excel and Outlook (essential)
  • Knowledge of FCA regulations (preferred)
  • Experience working with structured procedures and deadlines (preferred)

Your skills and abilities should include:
  • Confident communication skills
  • An excellent telephone manner
  • A natural ability to build rapport
  • An ability to work under pressure to meet deadlines
  • Strong organisational and administrative skills
  • An ability to focus on details
  • Able to work competently with numbers
  • A good standard of written communication
  • A competent understanding and working ability with Microsoft Word, Excel and Outlook
  • Self-motivation and effective time management
  • An ability to work as a part of a team and by using your own initiative

Employment package and benefits include
Monday-Friday 9am - 5.30pm with an hour for lunch
Competitive salary, holiday entitlement, bonuses and lots more