My client is seeking an enthusiastic IT Service Desk Engineer to join their team and make a real impact. As a vital part of the IT department, you'll play a key role in providing exceptional support to learners and staff, ensuring their technical needs are met promptly and effectively.
Role Overview:
As an IT Service Desk Engineer, you'll be at the forefront of delivering exceptional IT support. You'll handle support calls with a professional and courteous manner, ensuring each issue is accurately logged and tracked. Your knack for problem-solving will shine as you resolve issues while maintaining the highest level of service quality. Your responsibilities will also include liaising with clients to provide updates on work progress, prioritising and escalating calls as needed, and collaborating with the team to ensure the network and services operate at peak performance.
Key Responsibilities:
- Promptly and courteously answer support calls, ensuring an excellent customer experience.
- Log calls accurately into the support call database, maintaining attention to detail.
- Resolve issues efficiently to minimise disruptions.
- Collaborate with clients, keeping them informed about work progress.
- Monitor response times and escalate calls as necessary to maintain effective support.
- Assist in network administration and service maintenance.
- Participate in documentation and work practice improvements.
- Provide guidance and technical training to fellow engineers.
- Uphold a commitment to excellent customer service using ITIL best practices.
- Competitive salary package.
- Opportunity for continuous professional development.
- Work within a collaborative and inclusive team.
- Contribute to maintaining an open and participative work environment.
My client is a forward-thinking organisation dedicated to providing top-tier support and services. They value their employees' contributions and foster a culture of collaboration and growth. Join a team that recognises your skills and rewards your dedication.
If you're excited to be an integral part of an outstanding IT team, providing exceptional support in a dynamic environment, we want to hear from you!
Application Process:
To apply for this role, please submit your updated CV and a cover letter highlighting your relevant experience and why you're a great fit for the position.
Don't miss out on this fantastic opportunity to join a team that values your skills and offers room for growth. Apply now and take the first step towards a fulfilling IT career!
Apply today with Chris Lo and let's shape the future of IT support together.