Location: Office-based
Type: Full-Time, Permanent
Salary: Circa £28,000.00, dependent on experience
We are recruiting on behalf of a well-established supplier of manufacturing machinery, operating across the UK and Ireland.
The Role:
This is an office-based position focused on providing after-sales service and support to customers. The role involves a variety of service-related tasks and will suit someone with a mechanical or electrical background, who is confident making decisions and working independently.
Key responsibilities include:
- Providing after-sales service and support to manufacturing customers
- Creating quotations and processing orders for spare parts and services
- Coordinating the delivery and invoicing of parts and service work
- Quoting for preventative maintenance and chargeable work
- Handling service administration tasks as required
Key Skills & Experience Required:
- Good to strong mechanical and electrical knowledge
- Experience in a similar after-sales, technical support or service administration role
- Ability to think clearly under pressure and solve problems effectively
- Strong organisational and administrative skills
- Able to work autonomously and manage changing priorities
- Comfortable in a customer-facing environment
- Strong common sense, initiative, and a “can-do” attitude
- Willingness to learn and progress within the company
- Good multitasking skills and the ability to prioritise effectively
- Team player who can also work confidently on their own
- Open to learning existing company procedures, while contributing new ideas
- Good communication and negotiation skills
- Ability to provide solutions and ask for support when needed
- Electrical knowledge
- CAD/SolidWorks