Privacy Policy

This website is brought to you by Select Franchising Ltd. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, Select Appointments Limited (‘we’ or ‘us’) is the ‘data controller’ (the company who is responsible for, and controls the processing of, your personal data).

Personal Data We May Collect About You

We will obtain personal data about you such as your name, email address, and query details, whenever you complete an online form. For example, we will obtain your personal data when you complete our online contact and query submission page.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our Cookie policy.


How we use your personal data

We may use your data for the following purposes:

  • to help us identify you and any accounts you hold with us
  • administration
  • research, statistical analysis and behavioural analysis
  • customer profiling
  • fraud prevention and detection
  • to notify you of any changes to this website or to our services that may affect you
  • security vetting
  • improving our services

Disclosure of personal data

We may disclose your personal data to:

  • Our agents and service providers
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data. While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

We do not sell, rent, distribute or otherwise make personal information commercially available to any third party, except as described in this policy or with your prior permission.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 or our franchisees.


Where we store your Personal Data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance and training.


Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
give consent on his/her behalf to the processing of his/her data
receive on his/her behalf any data protection notices


Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Contact

We welcome your feedback and questions. If you wish to contact us, please send an email hello@select.co.uk or you can write to us at Select Head Office, 12-14 Exchange Street, Norwich, NR2 1AT, or call us on 01603 615511.


Website Cookie Policy

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies and session tracking software on this website to:

  • recognise you whenever you visit this website
  • obtain information about your preferences and use of our site
  • carry out research and statistical analysis to help improve our content and services and to help us better understand our customer requirements and interests
  • make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances, such as when you complete the contact page, we may collect personal information about you—but only where you voluntarily provide it.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.


Consent

There is a notice on our homepage which describes how we use cookies and which also provides a link this policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this policy.


Third-party cookies

We work with third-party suppliers who may also set cookies on our website, for example LinkedIn, Twitter, and Adobe Flashplayer which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.


Description of cookies

The table below is designed to provide more information about the cookies we use and why:

Google Analytics 
This is a web analytics service provided by Google that uses cookies to show us how visitors found and explored our site, and how we can enhance their user experience. It provides us with information about the behaviour of our visitors (e.g. how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.


How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.