We are seeking a Warranty Administrator to join the Wymondham Depot. In this crucial role within the Aftermarket department, you will be responsible for efficiently managing depot warranty departmental and customer warranty claims. Your mission will be to maximise warranty claim efficiency and achieve monthly financial targets while delivering top-notch customer service. Your daily duties will include:
- Building strong and positive relationships with the customer database, both face to face and remotely.
- Documenting and updating knowledge about customer business and technical setups.
- Verification of parts and engineers' labour times booked to warranty job cards.
- Submission of warranty claims using JDS and Rev8 computer systems.
- Monitoring "live" warranty claims and responding to Techweb calls.
- Packing and returning failed parts as needed.
- Authorising credits to customers (where applicable).
- Maintaining a paid claim archive and preparing warranty claims for audits.
- Identifying, managing, and following processes to ensure maximum claim success.
- Assisting in other service administration tasks as required.
- Competitive salary and overtime rates
- Auto-enrolment pension scheme
- 22 days of paid holiday plus bank holidays and additional days for long service
- Overtime rates at time and a half for the first 4 hours, double time thereafter
- Tool allowance and company uniform
- Access to online training programs and career advancement opportunities
- Life assurance policy and private medical health options
- Employee assistance program and discounts on merchandise
- Referral scheme with cash rewards for successful referrals