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Service Delivery Manager

  • Location: London
  • Salary: £50000 per annum
  • Job Type:Permanent
  • Sector: Technology
  • Contact: Chris Lo
  • Contact Email:
  • Contact Phone: 07956 097787
  • Job Ref: SF58214
Dreaming of a role where you get to drive service delivery in a dynamic, digital setting? Can you see yourself leading a team that takes pride in delivering top-tier IT support? Do you have a knack for turning IT jargon into clear, actionable solutions?

If you answered "yes", then my client is looking for you to take on an exciting role as their Service Delivery Manager!

In this key role, you'll have the opportunity to directly influence the IT experience for staff and students, overseeing problem resolution and guidance, and actively managing the IT support team. You will use your leadership skills to develop better work practices, helping your team to meet service level requirements and continuously improve service quality. The aim? To ensure swift, effective response to IT support requests, building effective working relationships along the way.

You'll not only manage a team, including line manage the Helpdesk Analyst and Administrators, ensuring a balanced workload for optimal execution of both helpdesk analysis and administration. You will be the champion of  your team and reporting up to the IT Director and Senior leadership, understanding their goals and plans and integrating them back into the IT support service.

Key benefits of the role include:
  • Opportunity to influence the IT experience of staff and students
  • A position to showcase your leadership and team management skills
  • A chance to establish proactive working relationships with diverse stakeholders
  • The ability to directly contribute to service improvement efforts
My client is renowned for their focus on quality and organisation, striving for spontaneity and creativity in their work. They're a team that work for one another and faces challenges with optimism. By joining them, you'll become a part of a collective that values open communication and is committed to delivering value to clients.

So, are you the proactive, outgoing, and high-performing professional we're looking for? Do you want to be part of a team where your ideas matter and your efforts make a difference?

If so, don't wait - seize this opportunity to redefine IT support, build strong relationships, and make a true impact. Apply now with Chris Lo at Select Recruitment Specialists!