My client is seeking an IT Support Analyst to join their dynamic team in Bromley, Kent. As an IT Support Analyst, you will play a pivotal role in their IT Department, supporting a diverse user base of over 3000 individuals. Your mission is to ensure that everything runs seamlessly, making a significant impact on the organisation's efficiency and effectiveness.
You'll be the first point of contact for users seeking technical assistance, and your ability to provide courteous and efficient support will be instrumental. Your day-to-day tasks will involve:
- Logging and handling incoming support requests.
- Prioritising and scheduling support issues.
- Documenting the problem-solving process.
- Building strong rapport with customers.
- Utilising diagnostic tools and knowledge bases.
- Performing user profile management and hardware configuration.
- Supporting and resolving issues related to Windows, MS365, Intune, MDM, and more.
- Competitive salary of up to £30,000 (dependent on experience).
- Full-time role with a Monday-to-Friday schedule at the Bromley Head Office.
- A full driving license is required for this role.
- 25 days of holiday (excluding bank holidays).
- Comprehensive induction programme.
- Opportunities for learning and development.
- A friendly and supportive team and organisation.
- Regular team lunches and company outings.
- The chance to enhance your existing skills and acquire new ones.
- Remote working one day per week after the probation period.
Our client is a forward-thinking organization on the brink of a digital transformation journey. Joining their team means being part of something big. You'll work alongside passionate professionals who are dedicated to driving positive change and enhancing the user experience. With a collaborative and innovative atmosphere, you'll have the opportunity to excel and make a real impact.
Ready to Take the Next Step?
If you're excited about the prospect of being an integral part of an organisation's digital transformation and if you're passionate about delivering exceptional IT support, then we want to hear from you. Apply now and seize this fantastic opportunity to grow your IT support career with us!