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'Hands on' Operational Support Exec

New
  • Location: Norwich
  • Salary: Good starting salary and benefits package available
  • Job Type:Permanent
  • Sector: Office Support
  • Contact: Emma Baylis
  • Contact Email: e.baylis@select.co.uk
  • Contact Phone: 03301 743814
  • Job Ref: SF63211
Join the UK's largest provider of their kind in this diverse and dynamic Operations Support role, where you'll play a vital part in my client's day-to-day operations.

This operations-focused position combines practical warehouse management with client-facing responsibilities. You'll be at the heart of my client's distribution operations, ensuring their products reach clients efficiently while providing exceptional service support.

Key Responsibilities Hands-On Distribution Management (60%)
  • Oversee and manage inventory in the distribution facility
  • Process incoming deliveries of boards and posts efficiently
  • Conduct regular stock counts and prepare materials for dispatch
  • Arrange shipments and manage Parcelforce manifests
  • Maintain a clean, organised and efficient distribution environment
Service Support (40%)
  • Update the internal systems with accurate information
  • Handle customer queries professionally via phone, live chat and email
  • Process and place orders with suppliers for stock replenishment
  • Provide responsive customer service to clients, addressing day-to-day inquiries
  • Follow up on outstanding requests with local suppliers
  • Assist the Norwich centre with work lists, packing lists and client management
  • Perform general administrative duties as required
Additional Responsibilities
  • Support the team with occasional driving duties
  • Take on general ad hoc tasks as business needs require
The Ideal Candidate
  • Is comfortable with physical work and regular manual handling
  • Presents themselves professionally when dealing with clients
  • Can handle challenging customer situations with confidence and tact
  • Possesses strong IT skills, particularly in MS Office applications
  • Works effectively both independently and as part of a team
  • Demonstrates excellent attention to detail
  • Holds a full, valid UK driving licence (essential)
This hands-on role offers the perfect opportunity for someone who enjoys a balance of practical warehouse operations with customer service responsibilities.

If you're seeking a varied position where you can make a tangible difference in a market-leading organisation, I'd love to hear from you.

Apply today to join my client's team!