Situated near the charming town of Southwold, our client's establishment is seeking a dynamic and customer-focused Guest Services Manager. If you have a passion for delivering exceptional guest experiences and thrive in a front-facing role, we want to hear from you.
- Front-Facing Leadership: As the Guest Services Manager, you will be at the forefront of the Hotel and Business establishment, ensuring that guests receive a warm welcome and excellent service throughout their stay.
- Customer Satisfaction: Take a proactive approach to guest satisfaction, addressing inquiries, resolving issues, and ensuring that each guest has a memorable and positive experience.
- Team Management: Lead and motivate the guest services team to deliver outstanding customer service. Provide training and support to enhance team performance.
- Operational Excellence: Oversee the day-to-day operations of the guest services department, including check-ins, check-outs, reservations, and concierge services.
- Collaboration: Work collaboratively with other departments to ensure a seamless and enjoyable experience for guests.
- Proven experience in a guest services or front-facing role, preferably in the hospitality industry.
- Exceptional customer service and communication skills.
- Leadership abilities with a focus on team motivation and development.
- Strong organizational and multitasking skills.
- Flexibility to adapt to changing guest needs and operational requirements.
- Competitive salary of £30,000 per annum.
- Front-facing leadership role in a picturesque location near Southwold.
- Opportunities for professional growth within our esteemed establishment.
- Employee benefits, including discounts on accommodations and dining.
If you are a dedicated and customer-focused professional ready to lead the guest services team, we want to hear from you.
Apply now and be part of our commitment to providing exceptional experiences for our guests.