As a pivotal figure within their hotel, you will have the opportunity to create memorable experiences for guests, ensure service levels are consistently high, and inspire your team to exceed expectations. The role involves overseeing room allocation, effectively addressing any complaints or issues that arise, ensuring that your team's presentation is in line with company standards, and being fully knowledgeable about rates, packages, and special promotions.
The ideal candidate will have prior experience in a guest experience capacity or front of house within a hotel environment, and hold relevant qualifications in front of house, hospitality or business management. We're also looking for someone who's driven by targets and Key Performance Indicators (KPIs), can juggle multiple tasks seamlessly, and above all, has a passion for customer service, presentation, and cleanliness.
Joining my client's team comes with fantastic benefits, including:
- Excellent salary of £35k+
- Family and Friends discounts in hotels across the group
- Free onsite parking
- Various Employee celebratory days throughout the year
- Support with training professional qualifications, including course fees!
Are you ready to embark on a career where every day is an opportunity to exceed guest expectations and make a significant impact? Apply today with Jonathan Taylor at Select Recruitment Specialists to join a team that values exceptional service and high standards. We look forward to welcoming you to the next stage of your career journey!