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Customer Support Executive

  • Location: Norfolk
  • Salary: Good salary and growth potential
  • Job Type:Permanent
  • Sector: Office Support
  • Contact: Emma Baylis
  • Contact Email: e.baylis@select.co.uk
  • Contact Phone: 03301 743814
  • Job Ref: SF63186
Are you looking for a role that combines practical hands-on work with customer service skills?
Do you thrive in an environment where no two days are the same?

Join the UK's largest provider in their field in a dynamic customer support position where you'll play a vital role in their day-to-day operations. This varied role combines hands-on warehouse management with client-facing administrative responsibilities.

Key Responsibilities include:
Stock & Distribution Management
  • Oversee inventory in their distribution facility
  • Process incoming deliveries 
  • Conduct regular stock counts and prepare materials for dispatch
  • Arrange shipments and manage Parcelforce manifests
  • Maintain a clean and organised distribution environment
Administrative Support
  • Update internal systems with accurate information
  • Place orders with suppliers for stock replenishment
  • Handle client calls and address day-to-day inquiries professionally
  • Follow up on outstanding requests with local network
  • Perform general office duties including spreadsheet management and correspondence
  • Support the Norwich centre with work lists, packing lists and client management
The Ideal Candidate
  • Is comfortable with physical work and manual handling
  • Presents themselves professionally when dealing with clients
  • Can handle challenging customer situations with tact and efficiency
  • Possesses strong IT skills, particularly in MS Office applications
  • Works effectively both independently and as part of a team
  • Demonstrates excellent attention to detail
  • Holds a full, valid UK driving licence (essential due to location)
This position offers the opportunity to join a market-leading organisation with a strong reputation in their sector. If you're seeking a role that combines practical warehouse tasks with client-facing responsibilities, I'd love to hear from you.

Apply today to Emma Baylis at Select Recruitment to take the next step in your career!