My client are seeking a proactive Customer Service Administrator to join their dedicated team. This role reports directly to the Customer Service Manager and is instrumental in managing and delivering the administration process relevant to post-contract and handover services to their clients and customers.
Key Responsibilities will include:
- Enhance customer satisfaction by ensuring timely feedback and completion of works within agreed timescales.
- Oversee subcontractor and supplier performance to ensure quality standards are met.
- Coordinate daily activities for Customer Service Operatives, aligning efforts with customers.
- Log and manage all incoming correspondence via phone, email, letter, and fax, ensuring same-day acknowledgement during business hours.
- Answer incoming calls promptly and manage the customer service telephone system.
- Handle general office administration tasks including document preparation and filing.
- Update CRM databases with customer data.
- Prepare and distribute defect sheets and job sheets with realistic timelines.
- Assist in preparing Handover Documentation Folders and maintain updated records.
- Obtain quotes for remedial works, raise orders, and process invoices as required.
- Participate in team meetings to report progress and address day-to-day issues.
Who are you?
- Strong organisational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Experience in customer service and administration.
- Proficient with CRM systems and Microsoft Office.
- Ability to multitask and meet tight deadlines.
Join my client and be a part of a team that values professionalism, efficiency, and a customer-first approach. If you are ready to take on this challenging role and contribute to my client’s success, I would love to hear from you.
Apply today to Emma at Select Recruitment and let’s make a difference together!