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Customer Service Advisor

  • Location: Bicester
  • Salary: £20000 - £21100 per annum, Benefits: Generous holidays, paid overtime, company benefits program
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Office Support
  • Contact: Surinder Hothi
  • Contact Email: s.hothi@select.co.uk
  • Contact Phone: 01865 724439
  • Job Ref: SF52794
Our client is a leading provider of equipment within the healthcare sector and plays a pivotal role in improving their customer's quality of life and independence every day.

Their Customer Service Advisors are first point of contact for customers and a crucial part of the success of the service. This is a fast-paced, challenging role which can make a real difference to peoples everyday lives.


Key Duties of a Customer Service Advisor
* To be the first point of contact for our customers
* To communicate to our Driver Technicians and Service Engineers, providing allocations for re-bookings and call outs.
* To book in the delivery and collection of healthcare equipment with our service users.
* To arrange the service and repair of certain items with our customers
* To demonstrate adaptability and good people skills as will be dealing with customers and management (internal and external).
* To effectively manage stock queries and out of stock process.
* To update the systems in a timely manner and maintain filing systems and records.

Key requirements
* IT literacy and administration skills, the ability to undertake order processing and update systems.
* Excellent customer service skills, friendly and approachable telephone manner.
* Ability to work well under pressure, resilience when needed and an empathetic nature.
* A team worker with a flexible approach and good communication skills.
* Attention to detail and organisation skills.

Benefits:
* Full training
* Competitive salary and benefits and paid overtime
* Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks)
* Pension scheme
* Entitlement to Employee Assistance Program and Bike to Work scheme
* Access to exclusive employee discounts and savings
* Role progression opportunities
* A chance to work as part of a great team doing a rewarding job

If you want to develop your people skills with a company that cares and support your career, then contact Surinder Hothi at Select Appointments by clicking apply now!