Back to Job Search

1st Line Service Desk Analyst

  • Location: Boxley
  • Salary: £24000 - £26000 per annum, Benefits: Healthcare Cash Plan
  • Job Type:Contract
  • Sector: Technology
  • Contact: Dale King
  • Contact Email:
  • Contact Phone: 03301 743818
  • Job Ref: SF53265
Are you looking to step up your career in the tech support sector with a company that will look to your personal development? Do you want a diverse day to day dealing with a multitude of different issues related to EPOS systems? Our client is looking to on board multiple Service Desk Analysts for an immediate start. The role is for a preliminary 3 month fixed term contract with the chance of becoming a permanent role.

You’ll be at the heart of this friendly, well known, Wolverhampton based operation. You’ll be using your demonstrable administration skills to accurately log all issues that our client’s customers may encounter. You’ll be dealing with many different people so you’ll be able to master client management and deploy incredible people skills. You’ll also be organising engineer call outs if the customer issue is too complex to handle over the phone, offering more opportunity to demonstrate your administrative skills.

To succeed in this role, you’ll:
  • Communicate flexibly and effectively to handle all planning and problem solving.
  • Store data in a clear and logical manner in Excel.
  • Solve problems effectively while escalating issues to field engineers when required.
You’ll be well rewarded and supported in your role with all required training provided before being offered flexible working. With up to £26,000p.a. and overtime available, you’ll be offered a great healthcare cash plan that involves retail and gym discounts alongside cashback for every day medical expenses.

If you want to build your career in tech support in a successful, supportive company then get in contact with Dale King at Select Appointments by clicking apply now