My client are a rapidly growing SME, a dedicated Managed Service Provider, and are currently on an exciting journey of expansion thanks to winning significant new business. To bolster their success, they are seeking both a dynamic and agile 2nd Line Support Executive, and a 1st line support Executive, to join their vibrant team.
Key Responsibilities:
- Delivering exceptional second line support, addressing a range of technical issues with agility and efficiency.
- Engaging directly with customers, providing friendly yet thorough support, and establishing strong relationships based on trust and reliability.
- Demonstrating a keen ability to juggle multiple tasks ('plate spinning'), showcasing your natural problem-solving talents to address challenges swiftly.
- Conducting thorough investigations into complex issues, ensuring all customer needs are met with a solution-focused approach.
What about you and what will you have?
- A natural affinity for technology, particularly with experience in the Microsoft 365 ecosystem, VoIP, and telephony systems.
- A proactive mindset, ideal for those looking to step up from a first line support role or transition from another second line support position.
- Excellent interpersonal skills, capable of relating well to customers and colleagues alike in a friendly yet professional manner.
- A team player who is keen to contribute to a small, tight-knit group, thriving in a collaborative and supportive environment.
What my client offers:
- A unique opportunity to be a part of a growing business, where your contributions make a tangible impact.
- A supportive, inclusive, and dynamic work culture that values each member's growth and wellbeing.
Please reach out to Emma Baylis at Select Recruitment now!