The purpose of the role is to support the Operations Manager in delivering business as usual and operational change for the group businesses. Owning the successful delivery of allocated operational targets across a diverse range of sector classes and teams, you'll become a valuable member of a dynamic, service focused, and successful team.
Key Responsibilities:
1. Operational Support
- Provide technical and administrative support to the Operations Manager to ensure they are leveraging their time to the maximum.
- Point of contact for teams within the Group when Operations Manager is not available.
- Develop procedures and practices that improve the group-wide operational efficiency.
- Coordinating schedules, meetings, and appointments.
- Assisting with team calendar management and travel arrangements as needed.
- Assisting with processing monthly expenses.
- Support the team with general administration, post, liaison with IT support, etc.
- Minute taking for Appointed Representative and Team Meetings.
- Format information for effective internal and external communication. For example, prepare reports, briefing notes, Endorsements, and other documents required by operational teams.
- Assist with the management oversight and production of corporate presentations (internal and external).
- Produce timelines and support project management planning review and across any active or planned projects.
- Act as the point of contact among senior management, employees, clients, and other external partners when the Operations Manager is in meetings or out of office.
- Strong written and spoken communication skills to enable communication at all levels cross multiple teams.
- Ability to handle a varied workload and competing priorities.
- Strong analytical, research and reporting skills.
- Proficiency in the Microsoft Office Suite, particularly Word, Excel and PowerPoint.
- Willingness to work extended hours, as required.
- Background/exposure to project management would be advantageous.
- Analytical with a strong attention to detail.
- Ability to support success and timely delivery in a complex, multi-disciplinary environment.
- Personal drive and resilience in established and new/changing situations.
- A team player with strong interest in the performance of the business as a whole.
- Commercially savvy, bright, energetic, and positive with a can do' attitude and a focus on getting things done in a service delivery focused environment.