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Fulfilment Manager

  • Location: England
  • Salary: Excellent salary and benefits package for this amazing business!
  • Job Type:Permanent
  • Sector: Sales & Marketing
  • Contact: Emma Baylis
  • Contact Email: e.baylis@select.co.uk
  • Contact Phone: 03301 743814
  • Job Ref: SF63893
Deliver Sporting Dreams to Fans Worldwide!

Do You Get a Buzz From Perfect Execution? Can You Handle Pressure Like a Champion? Are you the type of person who sees a mountain of orders and thinks "game on"? Someone who takes personal pride in every package that leaves the door?

Our client is the global #1 rated authentic sports memorabilia retailer, shipping sporting dreams to passionate fans across the world. They need an A-Player to own their entire fulfilment operation and build the engine that powers their global expansion.

This isn't just logistics - you're delivering pieces of sporting history.

What Makes This Role Different?
  • Ship Sporting Legends: Every package contains authentic memorabilia from the world's biggest stars - items that fans have dreamed of owning and will treasure forever.
  • Own the Complete Operation: From pick to pack to dispatch, you control the entire fulfilment process. As volumes explode, you'll build and lead the team that scales with growth.
  • Direct Customer Impact: Your efficiency and attention to detail directly creates those 5-star Trustpilot reviews that keep the business growing.
  • Leadership Evolution: Start as hands-on specialist, evolve into team leader as international expansion demands more hands on deck.
The A-Player My Client's Hunting:
  • Results-Obsessed - You don't just meet deadlines, you smash them. Late isn't in your vocabulary when customers are waiting for their sporting treasures.
  • Quality Fanatic - Every package leaving your operation looks pristine. You understand that presentation matters as much as speed when delivering premium memorabilia.
  • Pressure Performer - Black Friday volumes? Champion League final rush orders? You thrive when others crack under pressure.
  • Always-On Mentality - When urgent orders need dispatching at 7pm on Friday, you're there. When weekend volumes spike, you step up.
  • Team Player - You collaborate seamlessly with customer service, framing, and sales teams to solve problems fast.
  • Future Leader - Ready to build and manage a world-class fulfilment team as the business scales globally.
Your Mission:
  • Process & dispatch all customer orders with military precision and speed
  • Maintain quality standards - security, presentation, and condition of every single item
  • Collaborate cross-functionally with customer service, framing, and sales teams
  • Push beyond 9-5 when business demands require early starts, late finishes, weekends
  • Support other departments - goods-in, framing, wherever the business needs you
  • Build the future - evolve from individual contributor to team leader
What You'll Get:
  • Excellent Salary  base salary + performance bonuses for excellence
  • Leadership trajectory - grow from specialist to team manager as we scale
  • Handle sporting history - ship authentic memorabilia worth thousands
  • Global impact - your work reaches passionate sports fans worldwide
  • Growth journey - front row seat as we become a worldwide brand
  • Modern operation - work with premium products and world-class systems
  • Full package - pension, events, employee discounts, free parking
My Client's Non-Negotiables:
  • Full-time, on-site presence in Worcestershire location
  • Sporting appreciation - understand why memorabilia matters to fans
  • Flexible availability - early mornings, late nights, weekends when needed
  • A-Player standards - they don't accept good enough, neither should you
  • Ownership mindset - every package reflects on you personally
Ready to Lead From the Front? This isn't for 9-to-5 thinkers or people who just want to "do their job." My client is looking for someone who gets genuinely excited about shipping a signed Messi shirt to a lifelong fan, who takes personal responsibility for every delivery deadline, and who sees chaos as an opportunity to prove their worth.

You'll start owning the entire operation hands-on, but as they scale to serve sports fans globally, you'll build and lead the team that makes it all happen.

Apply now and tell us:
  1. How you handle pressure when everyone's counting on you
  2. Why you're an A-Player (show us the proof)
  3. Your experience leading fulfilment operations and what makes you exceptional
Leading Sports Memorabilia Company - Where sporting dreams are delivered.
APPLY TODAY TO EMMA AT SELECT - A PLAYERS ONLY