At our client's company, we believe in creating exceptional customer experiences. As a customer-facing IT Support Engineer, you will be the go-to person for resolving technical queries and providing top-notch support to our valued clients. You will work closely with their teams, offering training and documentation to empower them in utilising IT solutions effectively.
- Ensuring seamless access to cloud and on-premise systems for all users.
- Collaborating on project installations and occasionally providing help desk support.
- Contributing to the development of existing systems and introducing innovative solutions.
- Being proficient in Apple products and solutions, with the ability to support other technologies.
- Supporting a wide range of vendor products, including macOS, Windows, iOS, Android, and more.
What We Expect from You:
- Demonstrated expertise in supporting various IT systems and technologies.
- Proactive management of customer sites and projects, with effective roll-back plans in place.
- Diligent documentation and adherence to our agreed technical platform standards.
- Excellent customer service skills, with a friendly and helpful approach.
- Prompt communication, both internally and externally, to maintain smooth operations.
- Compliance with our procedures and systems, with support incidents logged in our ticketing system.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and development.
- Exposure to cutting-edge technologies and innovative projects.
- Friendly and supportive work environment fostering collaboration and creativity.
Join us in this extraordinary opportunity to be part of a team that shapes the future of IT support and solutions. If you are passionate about technology, love delivering exceptional customer service, and thrive in a dynamic environment, then this role is perfect for you.