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Cross-platform Desktop Support Engineer

  • Location: London
  • Salary: £30000 - £37000 per annum
  • Job Type:Permanent
  • Sector: Technology
  • Contact: Chris Lo
  • Contact Email: c.lo@select.co.uk
  • Contact Phone: 07956 097787
  • Job Ref: SF58326
Are you ready to embark on an exhilarating journey as an IT Support Engineer with a renowned tech company? This is not your ordinary IT role; it's a thrilling and diverse opportunity to elevate your skills and expertise. As a key member of our team, you will play a crucial role in ensuring our customers' day-to-day IT needs are met with excellence.

At our client's company, we believe in creating exceptional customer experiences. As a customer-facing IT Support Engineer, you will be the go-to person for resolving technical queries and providing top-notch support to our valued clients. You will work closely with their teams, offering training and documentation to empower them in utilising IT solutions effectively.

Key Responsibilities:
  • Ensuring seamless access to cloud and on-premise systems for all users.
  • Collaborating on project installations and occasionally providing help desk support.
  • Contributing to the development of existing systems and introducing innovative solutions.
  • Being proficient in Apple products and solutions, with the ability to support other technologies.
  • Supporting a wide range of vendor products, including macOS, Windows, iOS, Android, and more.
Your role as an IT Support Engineer will take you to various customer sites, where you will be the face of the company. Our clients expect proactive thinking and problem-solving, and you will be responsible for managing and safeguarding their IT systems. You'll liaise with third parties on their behalf and ensure their critical data is backed up and protected.

What We Expect from You:
  • Demonstrated expertise in supporting various IT systems and technologies.
  • Proactive management of customer sites and projects, with effective roll-back plans in place.
  • Diligent documentation and adherence to our agreed technical platform standards.
  • Excellent customer service skills, with a friendly and helpful approach.
  • Prompt communication, both internally and externally, to maintain smooth operations.
  • Compliance with our procedures and systems, with support incidents logged in our ticketing system.
As part of our team, you'll have the chance to travel to different locations, mainly within London, and occasionally nationally or internationally for exciting projects. We ensure that your out-of-pocket expenses will be reimbursed for such travel.

Benefits:
  • Competitive salary package with performance-based incentives.
  • Opportunities for professional growth and development.
  • Exposure to cutting-edge technologies and innovative projects.
  • Friendly and supportive work environment fostering collaboration and creativity.
Our company values new ideas and welcomes opportunities to explore interesting technologies. You will have the chance to share your thoughts and innovative concepts with your colleagues, and any new business opportunities can be escalated accordingly.

Join us in this extraordinary opportunity to be part of a team that shapes the future of IT support and solutions. If you are passionate about technology, love delivering exceptional customer service, and thrive in a dynamic environment, then this role is perfect for you.