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Select Appointments are pleased to be working in Partnership with this well established business based in Newark. This is a new position and would suit someone who has previous experience of managing a team within a process driven environment.
Job Summary:
To be responsible for the day to day management of the Newark administration team members, refining and developing current admin procedures to ensure continual efficiency improvements. Ensuring data accuracy, customer delight completeness of revenue and cost control procedures are maintained at all times. Assume full responsibility for the below Newark admin functions:
Key Responsibilities:
Staff Management
• Ensure staff morale is high at all times
• Set individual and team targets to ensure objectives are in line with the objectives of the Company
• Monitor and drive KPI's and targets to ensure the Company objectives are met
• Hold regular team meetings sharing Company and Customer information as required, encouraging input and ideas from the team members to improve and enhance performance and efficiencies
• Carry out annual appraisals with all members of the admin team
• Deal with any team disciplinary matters as required ensuring an appropriate outcome is reached
• Recruitment of new team members where budgeted and required
Procedures
• Continually review current working procedures to ensure they are fit for purpose, efficient and provide external and internal customer delight.
• Ensure working procedures are fully documented in accordance with our ISO9001 accreditation. Implement and re-document procedures to achieve improvements as required.
• Ensure team members are following the documented procedures and working practices at all times.
Other
• Act as a point of escalation for customer complaints (internal and external), ensuring a satisfactory outcome is achieved in all circumstances
• Monitor and review the cause of any complaints and implement changes to working practices to avoid repeat occurrences
Personal Attributes and Skills required:
• Staff Management skills
• Exceptional organisation skills
• Ability to meet deadlines
• Decision making
• Ability to communicate effectively at all levels
• Ability to prioritise workload
• Ability to work under pressure
Working hour are 8.30am to 5.30pm (Monday to Friday)
Benefits include:
Company Pension scheme
Perkbox
Eye Tests
23 days holiday, which increases after 1 year full service and capped at 25 days, plus bank holidays.
If you are interested in this role, please send an updated copy of your CV as soon as possible.
Administrator Manager
- Location: Newark on Trent
- Salary: £30000 - £35000 per annum
- Job Type:Permanent
- Sector: Office Support
- Contact: Donna Stafford
- Contact Email: d.stafford@select.co.uk
- Contact Phone: 01733 555372
- Job Ref: SF55032
Job Summary:
To be responsible for the day to day management of the Newark administration team members, refining and developing current admin procedures to ensure continual efficiency improvements. Ensuring data accuracy, customer delight completeness of revenue and cost control procedures are maintained at all times. Assume full responsibility for the below Newark admin functions:
Key Responsibilities:
Staff Management
• Ensure staff morale is high at all times
• Set individual and team targets to ensure objectives are in line with the objectives of the Company
• Monitor and drive KPI's and targets to ensure the Company objectives are met
• Hold regular team meetings sharing Company and Customer information as required, encouraging input and ideas from the team members to improve and enhance performance and efficiencies
• Carry out annual appraisals with all members of the admin team
• Deal with any team disciplinary matters as required ensuring an appropriate outcome is reached
• Recruitment of new team members where budgeted and required
Procedures
• Continually review current working procedures to ensure they are fit for purpose, efficient and provide external and internal customer delight.
• Ensure working procedures are fully documented in accordance with our ISO9001 accreditation. Implement and re-document procedures to achieve improvements as required.
• Ensure team members are following the documented procedures and working practices at all times.
Other
• Act as a point of escalation for customer complaints (internal and external), ensuring a satisfactory outcome is achieved in all circumstances
• Monitor and review the cause of any complaints and implement changes to working practices to avoid repeat occurrences
Personal Attributes and Skills required:
• Staff Management skills
• Exceptional organisation skills
• Ability to meet deadlines
• Decision making
• Ability to communicate effectively at all levels
• Ability to prioritise workload
• Ability to work under pressure
Working hour are 8.30am to 5.30pm (Monday to Friday)
Benefits include:
Company Pension scheme
Perkbox
Eye Tests
23 days holiday, which increases after 1 year full service and capped at 25 days, plus bank holidays.
If you are interested in this role, please send an updated copy of your CV as soon as possible.