Your Role:
As a Senior Motor Claims Handler, your responsibilities encompass the full spectrum of claims monitoring, from initial intake of new claims to assessing liability and progressing case, you’ll be instrumental in guiding each claim to its resolution. Utilising our specialised claims management system, you’ll meticulously record all pertinent information and ensure seamless progress for every case. Moreover, you’ll play a pivotal role in supporting and mentoring junior team members, fostering a culture of growth and excellence within the team.
Key Responsibilities:
- Gather details of new claims and assess liability with precision.
- Effectively manage claims using our dedicated system, maintaining accurate records and progress updates.
- Adhere to established processes while handling your caseload and assisting team members in advancing their cases.
- Provide support and training to junior colleagues, contributing to their professional development.
- Collaborate with clients, insurers, solicitors, and other stakeholders to ensure timely and accurate resolution of claims.
- Maintain an efficient diary system to prioritize tasks and deadlines effectively.
- Versatility in managing a diverse array of tasks with finesse.
- Meticulous attention to detail to ensure accuracy and thoroughness in aspects if claims management.
- A composed and methodical approach to work, even in high-pressure situations,
- Exceptional prioritisation skills to manage competing demands effectively.
- Collaborate mindset, with a willingness to work harmoniously within a team environment.
- Steller customer service skills, with a commitment to exceeding client expectations.
- Enthusiastic and driven, with a proactive “can do” attitude.
- Ability to maintain composure and professionalism, fostering positive relationships with colleagues and clients alike, even in challenging circumstances.