SQL Support

Our client is looking for someone to support their Server/SQL upgrade project by assisting with the build of new servers, upgrading existing applications and installation of SQL 2016 with best practise guidelines. The role is expected to last for around 4 months.

The successful candidate will predominantly be required to bridge a gap in the Operations team and provide knowledge of SQL database administration. You will be required to design, implement and monitor the performance of each database, maximising the server resources by monitoring disk space & usage. You would also be required to share knowledge with current staff

• Working with other ICT Technical teams/staff to resolve complex ICT issues. Concentration required when checking information and when answering queries from staff and customers
• Interacting directly with users who may have few ICT skills. Exposure to difficult circumstances and conflict resolution over the phone or in person
• Communicating complicated ICT issues to non ICT staff or supplies where there may be barriers to understanding
• Acting as SME on SQL Server Administration server upgrade project
• Working to deadlines, targets, and under pressure. Concentration where work pattern is unpredictable, e.g. having to deal with emergency situations/frequent requirement to concentrate for long periods when resolving errors, analysing data, developing systems
• Continuous computer screen use throughout the day
• Frequent requirement to carry, move equipment with or without aids, e.g. servers, computers including equipment over 15kg. Frequent requirement to work in cramped conditions, bending, lifting, and carrying equipment. Use of trolley and stacking of heavy (over 15kg) equipment.
• Prioritise own workload whilst working within a team. Escalate any issues or risks of a high priority to Management. Workload is unpredictable and can be frequently interrupted. Required to re-prioritise work to meet business needs.
• Support and fault restoration of desktop/server/network infrastructure issues. Attending to faults and calls received via the ICT service desk. Ensuring the ICT service desk system is updated accurately and thoroughly regarding the progress and outcome of all allocated calls.
• Repair of server hardware and software issues. This includes the use of remote control software where appropriate
• Monitor and maintain server/comms room environments and equipment contained within
• Check user requirements which may require configuration/customising hardware/software to individual user requirements i.e. transfer of user data
• Maintain computer systems, user IT accounts, computer hardware, inputting and manipulating data, information into computer databases, and internal systems
• To provide specialist advice where appropriate to clients within the company on efficient use of data storage facilities
• To carry out daily backups and ensure the validity of those backups in accordance with the company policy and procedure
• To carry out day to day requirements including but not limited to Active Directory Group Policy creation, file system Access Control Lists (ACLs), active Directory management tasks, DNS and DHCP configuration tasks
• Adhere and work to the department’s Incident Management Processes for resolving incidents that are escalated to 3rd line/systems team for advice/action. Ensuring all details of actions and contact are recorded appropriately.
• To resolve 3rd line data storage, server problems and queries which have been escalated by the ICT Service Desk or other ICT Departmental Teams through analysis. This will include, but is not limited to, technical systems problems, server security issues, complex application issues and the interpretation of user requirements to effectively implement solutions
• Monitor, respond and action Service Call Queues for the CIT Systems Team efficiently and effectively as a part of daily operations
• To ensure that efficient resolution of faults and customer feedback are addressed as a matter of priority
• Ensure that all service impacting incidents and changes are communicated clearly to the business and internally within the department to the appropriate team managers, and to the ICT Service Desk via their manager
• Logging of faults/warranty claims with system and hardware support vendors

Skills and Qualifications
• 3+ years MS SQL Server Administration experience required
• Experience Virtualisation: VMware ESX, ESXi, vCenter, vSphere
• Experience of Windows 2008/2012/2016 advanced server administration
• Experience of working with Windows server Active Directory, DNS, DHCP, IIS and SQL
• Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
• Experience with backups, restores and recovery models
• Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
• Excellent written and verbal communication
• Flexible, team player, “get-it-done” personality
• Ability to work in a rapidly changing environment
• Ability to multi-task and context-switch effectively between different activities and teams
• Excellent oral communication and interpersonal skills with proven ability to explain technical issues to non-technical people
• MCSA SQL 2016 Database Administration certification preferable

Pay rate commesurate with experience & role requirements
Monday to Friday 37.0 hours per week (some flexibility required)

Job Summary

Job Title SQL Support
Location Kettering,Northamptonshire
Job Type Temp
Salary Negotiable
Last Updated 02/09/2019
Reference SF46659
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