Software Trainer

Position: Software Trainer
Salary: £18,000 – £25,000
Contract: Permanent
Location: Lincoln
Hours: 8:45am – 5:15pm Monday to Friday

Job Summary

We are seeking an experienced Software Trainer who will be responsible for carrying out specialist training duties for our customers. You’ll need to be a confident and organised communicator with experience in preparing high quality training sessions which are delivered to audiences from all levels of an organisation. Reporting to our Training Manager you will be a highly organised and efficient individual with excellent IT, presenting and communication skills.

Responsibilities will include preparing and delivering training which may be both in person and remote, reviewing and capturing customer processes and requirements in detail during training to facilitate optimal configuration and implementation, liaison with internal sales, project management, development and technical support teams. You will be a highly organised and efficient individual with excellent IT, presenting and communication skills. The ideal candidate will be well presented and passionate about ICT training and will be driven by ensuring all customers are fully satisfied, comfortable and enthusiastic about using our products and services.

Key Responsibilities
• Responsible for having up to date product knowledge & producing training literature and media
• Preparing and providing high quality training to mixed groups of both client and staff audiences using various training techniques and delivery methods
• Demonstrate you are passionate and enthusiastic about our products and services
• Capturing client process in detail and suggesting options during training as appropriate
• Liaising with other departments as necessary to ensure client satisfaction

Key Skills
• Strong face to face skills (questioning, objection handling, negotiation, persuasion and expectation management), and proven ability in
delivery of training
• Ability to continue to perform well under pressure
• Outstanding communication, presentation, interpersonal and documentation skills
• High degree of initiative and ability to work unsupervised and on client’s premises
• Ability to think outside the box and offer positive solutions to problems

Experience, Qualifications & Personal Qualities
• Proven track record of presenting in front of audiences
• Demonstrable ICT skills including current Microsoft Office applications
• Personable with a confident and professional style
• Quick but reasoned thinker with a logical approach and attention to detail
• Empathetic and reliable with a customer centric approach
• Able to embrace challenges, be adaptable and responsible
• Enjoy travel and hold a full UK driving licence (Pool car and Premier Inn card provided)
• Experience in a similar client facing training role (desirable but not mandatory)
• Recognised ‘Education & Training’ qualification (desirable but not mandatory)

Benefits
• Regular performance and salary reviews
• Attendance bonus scheme
• On-going staff training and improvement programmes
• 22 days paid holiday per year + 8 days bank holidays + your Birthday
• Smart / Casual Dress Code
• Weekly baskets of fruit for each department
• Childcare Voucher Scheme
• Company Pension Scheme
• Free parking
• Access to fully equipped private Company Gym with Personal Trainer
• Subsidised on-site Staff Café
• Flexi-Breaks allowing you to take your breaks whenever you prefer
• Regular staff activity nights

This is an opportunity to start a new career within a family business with strong employee focused ethics. Everyone is treated as an individual and everyone’s career path is determined by themselves with the support of Management.

We are reviewing applications on a rolling basis so should you be interested please contact Mohammed Alexander at Select Appointments on 01522 533 778 as soon as possible to avoid disappointment.

Job Summary

Job Title Software Trainer
Location Lincoln, Lincolnshire
Job Type Permanent
Salary £25k
Last Updated 10/02/2020
Reference SF48351
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