Software Support Technician

Select Appointments have partnered with an established client in Lincoln to find a suitable software Support Technician to work within their expanding teams.

Our client builds and develops products used by customers all over the world, offering the latest tools and software for both warehouse, e-commerce, consumers and accounts. This is an opportunity to start a new career within a family business with strong employee focused ethics. Everyone is treated as an individual and everyone’s career path is determined by themselves with the support of Management.

You will be part of the Technical Support Team and will be working closely with the e-commerce team, maintain company SLA’s are at the forefront of the role, you will be the first point of call for questions and queries whilst always looking at the best way to work and improve the services you will provide.

Building products used by customers all over the world, my client takes pride in offering the latest tools and software for both warehouse, e-commerce, consumers and accounts.

Key Responsibilities:

• To provide first line support to customers.
• To ensure requests for support are dealt with promptly and appropriately.
• Redirect or escalate support requests to the appropriate person or team as required.
• Pro-actively provide information to users on the progress of outstanding support tickets.

Knowledge Skills:

• Well organised with good prioritisation skills
• Be motivated and client focused
• A team player with ability to work on own initiative and as part of the team
• Have previous customer/client care or support experience
• Technical experience isn’t entirely necessary, good customer service and a good understanding of IT is a must

If you feel you have the skills and attributes required, and want to work for this forward thinking organisation, send your
Updated CV today to l.stafford@select.co.uk

Job Summary

Job Title Software Support Technician
Location Lincoln, Lincolnshire
Job Type Permanent
Salary £19k
Last Updated 27/07/2020
Reference SF49222
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