Sales Administrator / Customer Relations Assistant

Sales Administrator / Customer Relations Assistant
£20,000pa + uncapped bonus scheme
Outskirts of Chelmsford, Essex (Car owner-driver essential due to the location)

Our client a growing and ambitious family run organisation are looking for an experienced Sales Administrator to join their team. The main purpose of the role is to efficiently and accurately process customer orders on Sage Accounts system (Knowledge of Sage is essential for this role). To provide excellent customer support and offer product information as well as prepare quotes and up-sell where possible.

Responsibilities for the Sales Administrator / Customer Relations Assistant role:-
• Receive inbound calls from customers.
• Receive and process orders from emails, Fax and inbound calls.
• Call current customer base on a monthly rota maintaining relationships
• Respond effectively and efficiently to customer enquiries.
• Offer information on products and services
• To assist in pricing orders for house accounts and sending quotes.
• Dealing with customer queries, complaints and resolving issues
• Carry out other sales related admin duties
• Update Customer records with key information
• Call potential new business leads
• Contribute ideas for new business and current customer satisfaction.

Experience and skills required for the Sales Administrator / Customer Relations Assistant role:-
• Excellent customer service skills with a polite and friendly manner
• Sage Sales Order Processing experience is essential
• Good understanding of customer requirements
• Ability to communicate clearly, respond to questions and requirements
• Organised with the ability to prioritise work whilst under pressure
• A team player who always puts the needs of the team first
• Lots of initiative with a ‘can do’ attitude
• Sense of humour is essential as team morale is very important
• Someone looking to make an impact at a company and build a successful career

Hours and Benefits for the Sales Administrator / Customer Relations Assistant role:-
• Pension Scheme
• Onsite Parking facilities
• Uncapped bonus scheme
• 9am – 5pm Monday to Friday


Job Summary

Job Title Sales Administrator / Customer Relations Assistant
Location Chelmsford,Essex
Job Type Permanent
Salary £20k
Last Updated 30/11/2018
Reference SF43141
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