Part time receptionist

JOB PURPOSE

This role manages the access of visitors and staff to site, ensuring that high quality customer service is offered and security is upheld at all times, and also performs a number of essential tasks for the continued efficiency of other departments.

THE ROLE

To provide a consistent high level of customer services through systematic proactive provision of Front of House Services in line with business agreed SLAs
Delivering high quality customer service in both a face-to-face role, via written communication and over the telephone, demonstrating a strong knowledge of the business.
• Managing the arrival and security of all visitors to the company.
• Provide an efficient switchboard service.
• Assisting with all reception administration.
• Managing the badge access system in line with company security policies, changing and adding access by request with business requirements. Monitoring and reporting any security issues.
• Managing bookings on Manhattan Space Scheduling ensuring all details are present and correct.
• Processing requests from HR for new temporary staff, keeping records up to date and organising appropriate access.
• Preparing reports on meetings for colleagues and the maintenance teams. Communicating any special requirements to appropriate departments.
• Contributing successfully to the peak standardisation meeting sessions.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Educated to GCSE Level C (or equivalent) in English and Maths
• NVQ L2 Customer Service (desirable)
• First Aid qualification (desirable)

Skills
• Basic IT skills e.g. Word/Excel
• Ability to work unsupervised and to take ownership of role and responsibilities
• Effective problem solving
• Excellent attention to detail
• Ability to work in a high pressure customer focussed environment working to short deadlines
• Ability to follow policies, procedures, and instructions
• Ability to build effective customer relationships in order to provide excellent customer service
• Strong verbal and written communication skills

Job Summary

Job Title Part time receptionist
Location Cambridge, Cambridgeshire
Job Type Permanent
Salary £14k
Last Updated 03/04/2019
Reference SF44776
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