Logistics Account Manager

Logistics Account Manager / Commercial Assistant (GRADUATE)
£23,000 – £25,000PA

Our client a leading provider of innovative and cost effective solutions for the handling of bulk commodities on a global basis are looking for a Commercial Assistant to join their team. The ideal candidate will be a dynamic graduate with some office based work experience ideally within a customer focussed role, who is quick to learn and willing to travel globally with this role.
Our client combines an advanced and flexible fleet of bulk handling equipment with technically skilled, well trained and experienced field personnel, they deliver exceptional levels of bespoke and value added services to its diverse worldwide customer base ensuring maximum return on investment, minimal wastage and optimal speeds.
Their ability to provide comprehensive services of bulk handling, mobile bagging, terminal management, third party equipment maintenance, logistics, warehousing and professional consultancy advice, combined with its excellent record of productivity and performance, has led to strong, trusted and long lasting relationships with clients on 6 continents.

Responsibilities for the Commercial Assistant role:
• To assist the Director and Commercial Manager in the day-to-day sales, administration and planning of the commercial department in order to maintain and develop the client’s services to worldwide accounts within the dry bulk ports and logistics sector
• To provide pivotal support to the Commercial Team
• Support the Commercial Team in the Development of new and existing clients, both nationally and internationally, through telephone enquiries and research
• Support the Commercial Team in respect of opportunities for the Group’s extensive fleet of bulk handling equipment and bagging projects including the preparation of quotations for ‘spot’ and long term contracts and tenders
• Dealing with incoming enquiries and co-ordination of sales enquiry process, including liaising with the technical department regarding quotes, manufacture and customer requirements
• Dealing with incoming enquiries as to upcoming/ongoing bulk handling projects if required
• Updating and maintaining the company Customer Relationship Management (CRM) system including processing of contracts and aftersales orders through to completion
• Handling telephone enquiries and provide cover for the Commercial Team/Manager when they are travelling / visiting Accounts
• Assisting in maintaining up to date records of operational costings and other administrative records (contracts / reports) for different locations around the world
• Producing bespoke supplementary information for Commercial Manager/Team sometimes at short notice
• Providing any other administrative duties as may be required to meet the needs of the department/business
• Support and develop effective working relationships with internal and external customers and suppliers
• Attending exhibitions and conferences and promoting the Group’s activities if required

• Ideally educated to degree level but as a minimum, applicants must have at least 5 GCSE (‘O’ level) standard including minimum grade C or 4 in Mathematics and English Language

• Strong and concise communication skills, both written and verbal
• Good grammatical and numerical skills
• Dynamic and open minded individual
• Strong analytical approach to cost management
• High attention to detail
• Ability to work on own using initiative
• Fully competent with IT including Microsoft Office applications (Word, Excel, PowerPoint & Outlook)
• Ability to multi-task, manage workloads and prioritise

• Experience of providing support within a commercial environment but candidates with suitable related experience or with transferable skills who are wishing to develop may be considered
• Experience of working in a customer focused environment
• Exposure to other cultures in either personal or professional capacity
• Practical use of Excel in a previous role
• Experience of CRM system preferred but not essential
• French or Spanish speaker as a second language advantageous

• Organised and accurate with good attention to detail
• Self-motivated and able to work to strict deadlines in a fast paced, customer focused environment
• A pro-active problem solver
• Personable with an ability to enthuse others
• Effective personal time management skills and the ability to prioritise tasks
• Good interpersonal skills and a genuine team player
• Good sense of Humour
• Willingness to attend any relevant training courses to develop knowledge and skills
• Ideally an interest in shipping and technical related matters
• An ability and willingness to travel

Hours and Benefits for the Commercial Assistant role:
9.00-5.30 Monday to Friday – 1 hour lunch
Free car parking
International Travel
Travel insurance
Travel inoculations
Death in Service Insurance
Private Health Insurance
On-site Gym
20 days increasing to 25 days with service
Holiday Purchase Scheme
Bonus after qualifying period


Job Summary

Job Title Logistics Account Manager
Location Romford,Essex
Job Type Permanent
Salary £25k
Last Updated 08/01/2019
Reference SF43470
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