Lodge Receptionist

Lodge Receptionist – £21,400 40 hours per week

JOB PURPOSE
At Select Hospitality Oxford, we are currently recruiting for 3 Lodge receptionists for a prestigious Oxford College. The role will entail operating the security and front of house services of the College so as to provide a safe, secure and hospitable environment for members of the College and visitors including conference attendees.

THE ROLE
Delivering high quality customer service in both a face-to-face role, via written communication and over the telephone, demonstrating a strong knowledge of the business. The role involves contact with people at all levels of the College, and the ideal candidate will be polite and tactful at all times.
To provide a consistent high level of customer services through systematic proactive provision of Front of House Services in line with the following responsibilities:

• Provide accurate information and appropriate assistance to members of the College and to Conference delegates and visitors.
• Check in guests and receive/process cash or card payments.
• Assisting with all reception administration including answering phones, inputting B+B bookings, processing incoming and outgoing mail, dealing with enquiries.
• Issue keys to College rooms and to members, visitors, contractors etc and keep accurate records of key issue. Taking necessary corrective action upon loss of key.
• Managing the access to the College in line with College security policies, changing and adding access by request with business requirements. Monitoring and reporting any security issues through CCTV and alarm records.
• Monitor and test the College fire alarm system and liaise with emergency services as and when needed.
• Preparing reports on meetings for colleagues and the maintenance teams. Communicating any special requirements to appropriate departments.
• Perform any other duties as required by the Buildings Manager.

Skills:

• Previous experience working in a hospitality receptionist role is essential, e.g; hotel or B+B
• A good standard of personal presentation
• Experience of basic clerical duties and office procedures
• Basic IT skills e.g. Word/Excel
• Experience of using booking systems. Full training will be given on bespoke booking system in the college, but a working knowledge of other booking systems is essential
• Ability to work within a team, and a willingness to support and assist colleagues when required including a flexible approach to work and duties and ability to change working hours if required to cover for colleagues
• Effective problem solving
• Excellent attention to detail and a passion for providing excellent customer service
• Ability to follow policies, procedures, and instructions
• Ability to build effective customer relationships in order to provide excellent customer service
• Strong verbal and written communication skills

Further details:

• £21,400 per year plus bonus
• 40 hours per week, 5 days out of 7 including weekends, potential for 3 days off in week
• Free lunch on duty
• Pension scheme
• 38 days holiday
• Fantastic pension scheme

To apply for this position, please submit your CV via this website. For further information, please contact Andrew Cochrane on 01865 724439 at our Oxford office.
Keep in touch and connect with us:

www.select.co.uk/Oxford

www.facebook.com/select.hospitality.oxford

Please note, only successful applicants will be contacted and that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Job Summary

Job Title Lodge Receptionist
Location Oxon
Job Type Permanent
Salary £21k
Last Updated 15/04/2019
Reference SF44933
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