Level 3 IT Support Technician / 3rd Line Support

Level 3 IT Support Technician / 3rd Line Support
Peterborough
Competitive Salary
Company Benefits

Select Appointments have a fantastic opportunity available in the Peterborough area to work as a Level 3 IT Support Technician or 3rd Line Support.

The IT Support role focused primarily on the IT support services offered to external customers, however, may at times require exposure to other areas of the business. This will include (but not limited to):

· Server Adminstration
· LAN & WAN network management
· Office 365 Administration
· Back up management & data recovery
· Cyber Security
· Cloud Management

The role will involve 2nd and 3rd Line IT Support to existing clients as well as assisting with onboarding new clients and pre-sales solution building. In addition from time to time project work will also be part of the role. The candidate will be required to lead on IT fault handling and assist other members of the team.

Duties and Responsibilities:

· To maintain a high degree of customer service for all support queries and adhere to all service management principles
· To consult on infrastructure problems and provide suitable networking solutions
· To take ownership of user problems and be proactive when dealing with user issues
· To log all calls on the call logging system and maintain full documentation. Maintain a log of any software or hardware problems detected
· Ensure all assigned IT faults are dealt with in SLA and resolved efficiently
· Respond to enquiries from clients and help them
· To resolve all IT issues with a professional manner and allocate more complex service issues to the relevant IT Support member
· Out of Hours Support on Rota system.
· Willing to pass on knowledge and learn from other team members.

Requirements:

– Strong knowledge of Microsoft based operating systems from XP to Windows 10 within a business environment
· Windows Server & Active Directory Experience
· Office 365 administration
· Microsoft office product awareness
· Network Design & Management
· Excellent telephone manner and client facing experience
· Ability to communicate to people from a technical and non-technical background
· Flexible and adaptable to a fast-moving environment with ever-changing demands.
· Vmware & Hyper V management
· 3 Years IT Experience Preferable in a multi company support environment
· Good IP Networking Skills, VLAN, advance Router, Firewall & Switch configuration.
· Knowledge of supporting Sharepoint, Exchange and SQL
· Exposure to Linux
· Experience of using RMM Clients e.g Autotask, ConnectWise , Continuum

If you think you are the ideal candidate for this position please apply with an up to date CV or call Dan in Peterborough on 01733 555372.

Job Summary

Job Title Level 3 IT Support Technician / 3rd Line Support
Location Peterborough
Job Type Permanent
Salary £38k
Last Updated 09/10/2020
Reference SF49600
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