Junior IT Support Analyst

Junior IT Support Analyst

Paddock Wood

Job purpose: To provide IT helpdesk (1st / 2nd Line) support covering 450 + users across multiple sites, performing daily network tasks, and to ensure the IT service is consistent and adequately supported.

Key accountabilities and decision ownership:

•To install, maintain, and upgrade all IT related equipment across the business

•To provide general support and excellent service to all users and to deal with support queries effectively and in good time in order to reduce staff downtime.

•Support and train new colleagues to the department ensuring that they are fully aware of system backup procedures and the importance of effective teamwork within the department.

•Ensure all helpdesk tickets are responded to in a timely manner and ticketing system is maintained with up to date call information.

•Set-up and remove user accounts from the network, adhering to company governance policies.

•Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs.

•Providing weekend support on a rota basis.

Key performance indicators:

•Maximum 1 day response on any helpdesk tickets
•Discipline in maintaining accurate asset information
•Meticulous attention to detail

Skills, know-how and experience:
Must have:

•Working knowledge of Windows OS and Office

•Flexible attitude with strong customer focus

•Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers

•Ability to effectively prioritise workload

•A curiosity and keen interest about emerging technologies

•An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team.

Technical / professional qualifications:

•1-2 years IT experience is preferable

•Knowledge of Active Directory, DNS & DHCP preferable

•Working knowledge of Windows OS and Microsoft Office Products

If you are interested in this Junior IT Support Analyst role please contact Jesse at Select Appointments on 01892 515814.

Job Summary

Job Title Junior IT Support Analyst
Location Paddock Wood, Tonbridge
Job Type Permanent
Salary £25k
Last Updated 15/05/2018
Reference SF40124
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