IT Support Technician

Position: IT Support Technician
Salary: £20,000
Contract: Permanent
Location: Lincoln
Hours: Monday to Friday: 9.00am to 5.00pm

Our client provides staffing for one of the UK’s largest supplement companies. They accept orders over the telephone, by post and through their website and online marketplaces. Due to continued growth, an opportunity has become available for an IT Support Technician to join the team.

As the ideal candidate, you will be an ambitious person, willing to work your way up in an IT Support environment. Your main responsibilities will be to provide Desktop Support and Server Administration within a Customer Service Centre environment. You will possess good hands-on technical skills covering business desktop computing and server administration with an understanding of TCP/IP networking and telecoms.

Requirements

• Experience in an IT support environment including first line;
• Ability to support a wide range of desktop applications across Windows and Mac, primarily Microsoft products;
• Experience of MS server 2012 administration (Active Directory, group policies, roaming profiles, DHCP, DNS, DFS);
• Knowledge of networking equipment (e.g. firewalls, switches, structured cabling, patch panels and an understanding of TCP/IP principles);
• Ability to troubleshoot and maintain hardware across a variety of workstations;
• Understanding of security principles within an office IT environment;
• An understanding of VoIP system administration;

Responsibilities

• Day to day support of the office IT and VoIP systems;
• Support and maintenance of servers and infrastructure to ensure they work effectively across the business;
• Provide IT helpdesk support:
o Setting up new users
o Moving and setting up workstations, including cabling
o Password resets and account unlocking (through Active Directory)
o Setting up and installing IT equipment in the office
o Troubleshooting system issues and resolving walk-in IT queries
• Maintaining antivirus (ESET) and software security;
• Monitoring backup schedules and coordinate daily back up routines both locally and to Amazon S3;
• Ensure high availability of all IT systems and infrastructure;
• Windows updates and application updates;
• Occasional out-of-hours support;
• Maintaining a disaster recovery plan and ensuring business continuity with the available resources;
• Ensuring system and policy changes are fully documented and kept up to date;
• Facilities management and building support where required;
• Ad hoc IT related tasks.

Job Summary

Job Title IT Support Technician
Location Lincolnshire
Job Type Permanent
Salary £20k
Last Updated 11/07/2019
Reference SF46078
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