IT Professional

Position: IT Professional
Salary: £40,000 – £45,000
Contract: Permanent
Location: Grantham

Our client is an energetic IT company with a proactive approach. They are proud of the expert people that they employee and champion exceptional customer service. Experts in Solutions, Security, Connectivity, Communications, Cloud and Support they service SMEs in the East Midlands area.

A fantastic opportunity has become available for an IT Professional with a proven background in technical support. This role would suite an enthusiastic, career driven individual, who would like to develop a career within IT.

The main function of the role is to be responsible for providing senior technical support as well as acting as main escalation point for junior team members.

The ideal candidate will have worked for a professional IT company for at least 4 years and will hold MCSE or CCNA qualifications.

KEY RESPONSIBILITIES

• To provide quality 3rd line support on site and remote technical support to all clients
• Assist IT Analysts and Engineers when required or to provide cover
• Be able to operate independently
• Manage projects and keep to deadlines
• Provide EHS (out of hours) support on a rota’ d basis
• Provide support to the Network Operations team on a rota’ d basis
• Remain in constant communication with customers and avoid techy speak
• Ensure Service Level Agreements are being adhered to
• Maintain any equipment provided for the purposes of the role
• Update procedures, forms and KB articles whenever applicable
• Go above and beyond the call of duty to ensure that the customer receives an excellent service
• Keep to deadlines and appointments
• Always maintain a positive attitude and always be polite to customers
• Maintain own job list ensure all jobs are kept up to date
• Complete time sheets either same day or next day by 10am
• Keep a tidy, paperless work area in all parts of the office in accordance with ISO standards

Applications are being considered on a rolling basis so please apply as soon as possible to avoid disappointment. Should you require any further information please do not hesitate to contact Mohammed Alexander at Select Appointments on 01522 533 778 for a confidential conversation.

Job Summary

Job Title IT Professional
Location Lincoln, Lincolnshire
Job Type Permanent
Salary £45k
Last Updated 25/10/2019
Reference SF47241
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