IT Analyst

Position: IT Analyst
Salary: £19,000 dependant on experience
Contract: Permanent
Location: Grantham

Our client is an energetic IT company with a proactive approach. They are proud of the expert people that they employee and champion exceptional customer service. Experts in Solutions, Security, Connectivity, Communications, Cloud and Support they service SMEs in the East Midlands area.

A fantastic opportunity has become available for an IT Analyst with a proven background in technical support. This role would suite an enthusiastic, career driven individual, who would like to develop a career within IT.

The main function of the role is to provide high quality service, support and care to our clients.

KEY RESPONSIBILITIES

• Remain in constant communication with customers and avoid techy speak
• Ensure Service Level Agreements are being adhered to
• Maintain any equipment provided for the purposes of the role
• Update procedures, forms and KB articles whenever applicable
• Go above and beyond the call of duty to ensure that the customer receives an excellent service
• Keep to deadlines and appointments
• Always maintain a positive attitude and always be polite to customers
• Maintain own job list ensure all jobs are kept up to date
• Complete time sheets either same day or next day by 10am
• Keep a tidy, paperless work area in all parts of the office in accordance with ISO standards
• Provide 1st line technical support to clients
• Ensure client portal submissions are acknowledged and all relevant information is acquired
• Ensure that the system support account is checked and processed every 15 minutes
• Ensure all incoming calls are answered within 3 rings

Applications are being considered on a rolling basis so please apply as soon as possible to avoid disappointment. Should you require any further information please do not hesitate to contact Mohammed Alexander at Select Appointments on 01522 533 778 for a confidential conversation.

Job Summary

Job Title IT Analyst
Location Lincoln, Lincolnshire
Job Type Permanent
Salary £19k
Last Updated 25/10/2019
Reference SF47240
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