Housing / Property Officer

New temporary position covering long-term sickness to start as soon as possible through until May at least.
Main base is close to town centre – car owner driver required.

To provide a responsive and customer orientated tenancy management service, predominantly within a defined management “patch” in accordance with the company’s established policies and procedures.

To act as primary officer for every tenant on the patch, undertaking daily contact with tenants and their representatives concerning any aspect of Housing management and conditions of tenancy, including property inspections, accompanied viewings, signups and new tenant visits, advice on maximising income, conversion of introductory tenancies to secure tenancies, attendance at evictions, minimising arrears levels.

Ensure that by investigation, negotiation and enforcement that tenants comply with their conditions of tenancy, particularly with regard to nuisance and anti –social behaviour. Assist in the collection of witness statements and evidence for cases referred to the Tenancy Enforcement Officer.

To protect the revenue and expenditure stream whilst taking appropriate actions aimed at ensuring tenancy sustainment.

Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.

To undertake regular inspections of communal areas, garage sites and other open spaces.

Assist the Tenant Participation team in the development and support of resident associations and where necessary attend meetings of groups.

Develop and maintain effective relationships with other officers, outside agencies and tenants to ensure that a high quality tenancy management service is delivered.

To provide as required written reports in relation to issues and events related to the patch

Provide cover for other Housing Officers and staff in their absence.

To undertake any other duties commensurate with the position as designated by the line manager.

Job Summary

Job Title Housing / Property Officer
Location St James
Job Type Temp
Salary £14.14ph
Last Updated 05/03/2020
Reference SF48693
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