Head of Claims

Due to exceptional growth; my client; a legal firm based in Watford are seeking a dynamic and experienced individual to set up, manage and work within a newly created Claims Department for mis-sold mortgages. The opportunity to be successful here and make the role your own is exceptional. Therefore, we’d love to talk to experienced head of claims, head of departments within banks or those that have an in depth knowledge of mortgages. Your main role will be to lead a team that liaise with mortgage lenders and clients to help them get monies back on mis-sold mortgages

Responsibilities
To assist the head of aftersales with the monitoring and reporting and negotiation of claims
To lead a team that liaise with lenders regarding mis-sold mortgages
To oversee the management of department, be able to offer advice and work with minimal direction.
To improve and maintain levels of customer service
To improve communication flow between the lender and the in house department
To present weekly/monthly KPI’s from team members
To manage the in-house legal team
To put processes in place to minimise over flow

Skills, qualifications and personal qualities needed
Strong knowledge of mortgages
Experience of supporting an in house legal team
Experience of liaising and negotiating with third parties
Desire to resolve complaints expeditiously
Excellent diary management to ensure that deadlines are met
Willingness to use own initiative and suggest solutions to problems
Previous mortgage experience in a private practice, in a bank or supporting an in house legal team

This is an excellent opportunity for one to take a role on and make it their own and develop their career to the next level.

Job Summary

Job Title Head of Claims
Location London,Greater London
Job Type Permanent
Salary £40k
Last Updated 28/10/2018
Reference SF42650
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