Fertiliser Logistics Coordinator

Position Description

We have an exciting opportunity for a Fertiliser Logistics Coordinator to join our client’s team based in Sandy; the successful candidate will be responsible for coordinating the distribution of Fertiliser products to customers and working closely with 3rd party suppliers, including commercial and admin teams with the objective of delivering first class service to all Fertiliser customers.

Duties will include:
Delivery Planning and Coordination

• Work with the commercial team to ensure efficient planning and execution of the business in order to meet both customer and supplier requirements and maximise the P and L – identifying priorities (e.g. avoiding surcharges) and working with the Team leader to meet those.
• Set up relationships with hauliers, agreeing service requirements, volumes and rates and then work with TL/Logistics Co-ordinators to ensure strategy being followed and hauliers are performing to desired service standards. Have measurements in place for key areas.
• Use negotiation skills and industry knowledge to agree competitive distribution costs on a seasonal and spot basis.
• Coordinate and communicate product availability with suppliers /commercial and sales teams.
• Flag up/work with sales/commercial teams on any customer delivery non takers to ensure speedy resolution.
• Utilise both company’s and 3rd Party hauliers to provide an effective delivery service exploring opportunities to utilise the company’s assets where possible.
• Chase outstanding deliveries via phone/e mail/fax and follow up with Commercial team on any non-takers.
• Work with Credit Control to resolve any issues swiftly in order to meet delivery objectives.
• In summary work with Team leader and other Logistics co-ordinators and internal teams to achieve the best possible balance of service and cost through good planning, communication and choice of hauliers.
• Develop Transport Industry knowledge including keeping up to date with any changes in Legislation so able to continue to develop logistics solutions for the future.
• Helping the Logistic teams for other product lines during busier parts of the year.

Customer Service
Provide an industry leading customer service demonstrating a strong customer focus with both internal and external customers.
• Work with logistics co-ordinator/customer service team to contact customers to confirm requirements (SMS set up etc.) And arrange for a suitable delivery time.
• Deal with all incoming delivery queries from internal and external customers and ensure we deliver on commitments made.
• Resolve any other customer queries efficiently and effectively.
• Liaise with commercial team to resolve any customer complaints swiftly and effectively.
Position Requirements
• Excellent IT skills including Microsoft Word, Excel, PowerPoint, Access, Outlook and the Internet
• Proven Negotiating skills
• Possess a confident and professional telephone manner
• Ability to communicate at every level
• Strong Customer focus
• Proven attention to detail
• Effective written and oral communication skills
• Ability to work on own initiative, making decisions, managing own workload and time, whilst developing effective and supportive relationships with colleagues and customers
• Ability to deal confidently with a wide range of people in difficult circumstances
• Proven experience of working in a fast paced environment whilst maintaining a high level of attention to detail
• Experience of meeting deadlines and dealing with pressure associated with these
• Self-motivated and tenacious
• Flexible approach to work
• An effective team player
• Solution focused
• Promote equality and diversity through your attitude and behaviour.

Job Summary

Job Title Fertiliser Logistics Coordinator
Location Sandy
Job Type Permanent
Salary Negotiable
Last Updated 19/03/2018
Reference SF39513
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