Customer Support Administrator

CUSTOMER SUPPORT ADMINISTRATOR

Location: Lincoln
Contract: Permanent
Salary: £17,135
Hours: Mon – Thurs: 7.30am – 4.00pm / Fri: 7.30am – 12.30pm

Due to expansion, our client a reputable engineering company are looking to recruit for a Customer Support Administrator to join the Customer Service Department.
Applicants should have good communication skills and telephone manner, and be computer literate.

This is a positive and welcoming environment where colleagues work together and a positive work/ life balance is encouraged – Everyone finishes early on a Friday to enjoy an extended weekend!

The main task will be to provide support by way of good information and communication with customer both internally and externally to manage order process, customer expectations and ensure a positive customer experience. This will be achieved by close liaison with, and flow of information between, Customer Service and the Logistics Team.

Other Tasks/ Duties and Responsibilities
• Responding to telephone queries on: prices, delivery, progress etc
• Processing orders, amendments and schedules
• Producing and issuing Standard quotations
• Issuing order confirmations
• Creating and issuing open order books (Microsoft Excel)
• Attending customer meetings
• Filing
• Raising and issuing credit notes
• Raising invoices
• Processing customer returns

Main Task
Communicate information to both internal and external customers / suppliers.
Verbally (face to face or telephone), fax, e-mail, post

Perform contract review against incoming orders / amendments and resolve any quires/problems that may arise,

Such as:
• Part Numbers
• Price / Qty breaks
• Releases
• Export Requirements (Military/Civil applications)
• Delivery terms
• Special comments
• When satisfied the order may be entered on to MAPICS with an agreed acknowledged delivery.
• Acknowledged documentation is then produced and sent to the customer, from this point a formal contract is binding.

Applications are being considered on an ongoing basis so please apply now to avoid disappointment.

Job Summary

Job Title Customer Support Administrator
Location Lincoln, Lincolnshire
Job Type Permanent
Salary £17k
Last Updated 22/01/2019
Reference SF43644
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