Customer Success Advisor

This is your opportunity to join a fast growing SaaS customer success team in Norwich as their Business Security solution becomes an industry standard feature worldwide.

As a part of a group of tech-enthusiasts, you’ll be supporting the growth of the business, supporting a userbase that’s already in the hundreds of thousands. My client’s product suite is applicable to all public facing industries from healthcare to retail, and is universally adopted across Europe and the US.

You will be responsible for covering all first-line, inbound support queries for the business, including:
– taking phone calls, responding to email tickets and monitoring live chat queries, leading remote screen-control support sessions if needed.

Some technical knowledge or a passion for tech is desirable, as you’ll be using in-depth product knowledge (taught to you) to diagnose and fix technical customer queries whilst adhering to and maintaining strict SLAs.

You’ll be vital to the business in hitting and maintaining 90+% positive customer feedback!

Please advise if you are seeking full time or part time, as both are of interest to my client. This opportunity also gives you the ability to work remotely if you didnt want to be city centre based each day.

Great benefits are on offer as well:

– Excellent starting salary
– Flexible working hours to suit you
– Training budget available to support career progression
– Referral, cycle to work and other benefit schemes

If you have a naturally affinity for tech, enjoy working in an agile environment and like the idea of joining a business that is growing at a fast rate, then this could be for you!

Get in touch with Emma Baylis at Select: Specialist Sales & Marketing Recruitment for Norfolk for more information

Job Summary

Job Title Customer Success Advisor
Location Norwich, Norfolk
Job Type Permanent
Salary £25k
Last Updated 22/06/2021
Reference SF51466
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