Customer Service Representative (French)

Customer Service Representative (French)

LOCATION: LINCOLN
SALARY: £28,000 + Benefits
CONTRACT: PERMANENT

Our established and respected client, are passionate about supplying customers with only the best products and services for their requirements. This is a successful and reputable company that is an employer of choice in the area.

The role:

Acting as a customer interface, you will need to have a fundamental understanding of the clients’ business, objectives and strategic direction so that you can build strong, empathetic, personal relationships across stakeholders.

Key Responsibilities:

• Triage requests for quotes (RFQ’s), order processing, technical expertise and issue management, fielding calls and emails direct from
clients.
• Assume full ownership of any issues and resolve them at source.
• Take advantage of every opportunity to cross sell and up sell at any customer touch point, and to identify any sales opportunities which
can be passed to inside sales.
• Fielding calls, emails and web chats direct from clients
• Processing customer orders
• Processing customer related issues of varying complexity
• Preparing and submitting quotes on behalf of sales and customers
• Participate in daily WIP meetings
• Create and close cases (tickets)

Person Specification:

• Self-motivated
• Tenacious
• Creative
• Tactical Thinker
• Fluent French Speaker
• Focused
• Adaptable and hard-working.

Benefits:

• Starting salary of £28,000
• 21 days holiday + Bank holidays
• Free lunch every day
• Auto- enrolment pension
• Free on-site parking
• Quarterly offsite Meeting with the whole team- Meal included.

Job Summary

Job Title Customer Service Representative (French)
Location Lincoln, Lincolnshire
Job Type Permanent
Salary £28k
Last Updated 20/03/2019
Reference SF44463
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