Customer Service Manager

Customer Service & Tills Manager £23,000-£24,000– Addlestone, Surrey

Due to an internal promotion, I am recruiting for a Customer Service Manager to join this state of the art retail outlet, which recently underwent a full and extensive refurbishment.

As the Customer Service Manager, you will have experience managing a team of up to 30 till operatives & customer service staff overseeing income in excess of £10Million per year.

The role is a high-pressured one, where you will need to be able to be spinning multiple plates at any one time, so the ideal candidate will have excellent time management and attention to detail and exemplary customer service manner.

As part of your role you will have the opportunity to ensure your team deliver excellent customer service at all times by training, coaching and monitoring their work as well as guest feedback. You will be numerically literate and analytical to be able to analyse transaction reports ensuring high levels of accuracy at all times.

As part of your Customer Service role, you will have the opportunity to manage social media accounts, replying to customer comments, suggestions or complaints in a quick and accurate manner.

You will have full accountability for financial analysis, reporting on cash & banking reconciliation as well as refund analysis & general EPOS System management.

This role would suit someone looking to join a family run company who actively promote from within and have excellent career progression.
Due to the nature of the role, weekend and bank holiday work is essential, however is shared by a rota system.

As well as an excellent salary, this role offers some of the best in house benefits around as well as amazing working conditions and location,. If this roles sounds right for you, please contact Jonathan at Select Cambridge

Job Summary

Job Title Customer Service Manager
Location Addlestone,Surrey
Job Type Permanent
Salary £24k
Last Updated 09/07/2021
Reference SF51657
Apply now
Apply Now

Apply now

If this looks like the ideal job for you, we’re just going to need a couple of details.

Apply Later

Apply later

Need to give your CV a once over, or check in with your referees?
Not a problem! Pop in your email and we’ll send you a link so that you can easily find this listing later.