Customer Service Advisor

My client is a leading insurance company based in Northampton predominantly offering various financial products. They are looking for an experienced Customer Service Advisor to join their successful team

Your duties will demand high quality and personal call handling which will help develop client and insurer relations. Customer involvement is therefore key to the role and you will need to possess a natural ability to build rapport. As a supporting member to the New Business and Renewal teams you will also be required to manage and service mid-term changes. You will be able to recognise and convert sales opportunities and be able to process a comprehensive range of transactions with a high level of accuracy.


*Servicing calls and enquiries
*Processing transactions
*Written client communications
*Sales support and negotiation
*Calls to customers
*Maintaining client records
*Issuing of legal documents
*General administration

The ideal candidate will be career minded and be prepared to go the extra mile to achieve results, someone who will be able to think on their feet, working independently and as part of a team. You should be well organised, self-motivated and approachable with a positive outlook towards your work. An interest in personal development would be favourable.

Skills & Experience:

*Office experience (essential)
*Administrative experience (essential)
*Customer Service experience including in and outbound call handling (essential)
*Experience with Microsoft applications including Word, Excel and Outlook (essential)
*Insurance experience (essential)
*Knowledge of FCA regulations (preferred)
*Chartered Insurance Institute (CII) qualifications (preferred)
*Experience working with structured procedures and deadlines (preferred)


*Confident communication skills
*An excellent telephone manner
*A natural ability to build rapport
*An ability to work under pressure to meet deadlines
*Strong organisational and administrative skills
*An ability to focus on details
*Able to work competently with numbers
*A good standard of written communication
*A competent understanding and working ability with Microsoft Word, Excel and Outlook
*Self-motivation and effective time management
*An ability to work as a part of a team and by using your own initiative

Employment package and benefits include:

Monday-Friday 9am – 5.30pm with an hour for lunch
Competitive salary, holiday entitlement, bonuses and lots more

Job Summary

Job Title Customer Service Advisor
Location Northampton
Job Type Permanent
Salary £23k
Last Updated 03/03/2020
Reference SF48666
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