Customer Service Advisor

Position: Customer Service Advisor
Salary: £16,016 – £17,076.80
Contract: Permanent
Location: Lincoln
Days: Monday, Tuesday, Wednesday, Thursday & Saturday

Our client provides staffing for one of the UK’s largest supplement companies. They accept orders over the telephone, by post and through their website and online marketplaces. Due to continued growth, an opportunity has become available for Customer Service Advisors to join the team.

They are dedicated to ensuring that the utmost care and attention is maintained when it comes to making sure that each and every customer receives their order in the most efficient manner. It is their aim to provide customers with the highest quality pharmaceutical grade supplements at low prices in the most convenient way.

We are seeking an enthusiastic and experienced individual who can provide first-line customer service support to all customers via telephone and email communication as well as administration support to all departments within the organisation. The role predominantly includes handling inbound telephone and email enquiries from our external customers.

Responsibilities & Tasks;

• To provide an efficient and effective service to customers through telephone and email communication, understanding their needs and requirements, working to exceed these wherever possible;
• To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working;
• Listens to customer requirements and responds in a way appropriate to meet the needs of the customer;
• Deliver customer service in line with ‘best practice’.
• Provide point of contact for customer enquiries, dealing with these through to a successful outcome;
• To provide a range of data administration and support as requested;
• Building and maintaining relationships with new and existing customers;
• Maintain a friendly and helpful attitude to customers, potential customers and colleagues ensuring the Company is always presented in a positive manner;
• Promote a professional image at all times.

You will ideally have the following;

• Good interpersonal and customer focused skills, able to empathise, maintain professionalism, display patience and politeness within a sometimes pressurised environment;
• A conscientious, flexible and ‘can do’ working style;
• Good oral and written communication skills. Ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other departments;
• Confidence to deal with difficult situations or customers and know when appropriate to seek guidance from a Line Manager;
• Good team working skills and ability to work with minimal supervision;
• Knowledge of Microsoft Office;
• Ability to problem solve.

Job Summary

Job Title Customer Service Advisor
Location Lincoln, Lincolnshire
Job Type Permanent
Salary £17k
Last Updated 12/09/2019
Reference SF46776
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