Customer Service Advisor

Customer Service Advisor

To provide a pro-active and comprehensive customer support service to partners across the UK and Europe to ensure the delivery of excellence in Customer Service

The role

Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Process consumable orders and place orders
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
Maintain customer service emails and ensure that responses are provided within a timely manner
Provide technical advice and guidance to customers where there is concern over the suitability of orders
Liaise with other departments for issue resolution
Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success

Additional duties:

Undertake administration tasks such as order filing as and when required
Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time

The individual

Customer Service focus
Language skills – High level and excellent command of English
Organisational skills
Communication skills
Ability to adjust priorities and manage time effectively in a fast paced environment
Ability to integrate effectively into well-established team environments
Experience in a customer facing role
Good working knowledge of Microsoft Office applications

Temporary to permanent roles
£8.25 per hour – 40 hour week
Some flexibility required regarding working hours

Job Summary

Job Title Customer Service Advisor
Location Kettering, Northants
Job Type Temp
Salary £8.25ph
Last Updated 21/11/2018
Reference SF42989
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