Customer Service

Are you committed to customer services and being a super hero helper?
Are you a natural communicator with the ability to converse with blue chip stakeholders?

Our Client is a progressive technology company, who are looking for a Client Assistant to assist with being a champion in supporting and retaining clients in their UK contact centres.
You would need to be very articulate and tech savvy ‘A’ player who has worked within a sales/customer service role for at least a year.

Contact centre experience preferable
Problem solving
Proficiency in Microsoft office
Articulate & confident
Flexibility regarding work hours
Project management(at least 1 year experience)
Some understanding and experience of using modern information technology is crucial in this role, as you will be the main contact for supporting project managers and company clients.

Working hours
It’s a 37.5 hour week but you will also be on an on call rota where you will have remote access to help solve any client problems
The rota is split across 4 people in the team and will equate to @440 hours a year
You will receive time off in lieu for remote hours worked

Salary & benefits
Starting salary of £23k(promotion to Client executive after probation period)
20 days holiday plus @20 days off in lieu regarding remote working
Great social office with “Subway lunches”, Film nights and office outings

Job Summary

Job Title Customer Service
Location St Albans
Job Type Permanent
Salary £23k
Last Updated 09/08/2018
Reference SF41623
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