Customer Service (German)

Position: Customer Service – German Speaking
Contract: Permanent
Location: Lincoln
Hours: Monday to Friday: 9.00am to 5.00pm
Salary: £18,200 with increase at review

Our client is one of the UK’s largest supplement companies. They accept orders over the telephone, by post and through their website and online marketplaces. Due to continued growth, an opportunity has become available for a Customer Service professional to join the European Customer Service Team. They are dedicated to ensuring that the utmost care and attention is maintained when it comes to making sure that each and every customer receives their order in the most efficient manner. It is their aim to provide customers with the highest quality pharmaceutical grade supplements at low prices in the most convenient way, ensuring a positive customer experience every time.

We are looking for an enthusiastic and experienced individual who can provide customer service via phone and email and support our activities for our German market. Full training will be provided and excellent career progression is also available.


• You will have strong German linguistic skills (native level) with the ability to translate and proof-read both your own and other colleague’s work;
• You will, ideally, have a basic understanding of online marketing;
• You will have the ability to write engaging content;
• A background in customer services.


• Provide efficient and effective customer services to our German customers through telephone and email communication, understanding their needs and requirements, working to exceed these wherever possible, including:
o Process orders
o Promoting Auto despatch services
o Tracking shipments
o Returns, refunds and replacements
o Reporting
• Shopping channels (Amazon, eBay etc.) – managing all shopping channels for the German market on the day to day operational activities including:
o Deals and promotions
o Customer services responses
o Optimisation
o Reporting
o Stock in/out
• Campaign/project and customer service administration;
• Achieve set targets and KPI’s ensuring all requests are executed to deadline;
• Translating and proofreading work – English/German;

If you are interested in finding out more, please contact Mohammed Alexander at Select Appointments on 01522 533 778

Job Summary

Job Title Customer Service (German)
Location Lincoln, Lincolnshire
Job Type Permanent
Salary £18k
Last Updated 09/01/2020
Reference SF47919
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